Duane Hernandez Email & Phone Number

Phoenix, Arizona

Assists and participates in application analysis and design as well as project planning and control.Responds to customer software support calls to determine appropriate solutions. Assists and participates in activities to ensure the quality of the deliverables. Participates in the analysis of the business and identification of the users needs (i.e. specify the business requirement that is to be met by any new or modified system and help to define how a system should be implemented.) Identifies and resolves analysis in the early stage of a project, and assists in producing specifications used by more experienced system analysts in preparing detailed specifications. Assists and participates in system testing and support of the user during documentation and transition stages. Maintains and increases professional and technical knowledge by attending workshops, reviewing professional publications and establishing personal networks.

Documented and critiqued workflow processes.Developed matrix of expectation for each position to reach weekly, monthly and fiscal year goals.Liaison between IT and various users regarding program and product needs .Project Manager for IT support staff from non-income producing activates to income producing actives .Created reliable/verifiable production and accounting reports using Microsoft, Business Objects and Crystal reporting programs.Headed process improved team to make departmental processes virtual.Updated, documented, and trained the trainers on new processes.Created electronic workflow process for Dean Review.Created Best Practices Library.Managed a team of customer service personnel and support staff.Responsible for departmental infrastructure which includes, facility, hardware, and software maintenanceMentor staff towards their professional goals.Created Tracking program Microsoft Access as a front end on a SQL server database.Update Tracking and Customer Service Databases as new initiatives arise.Approve supply and capital expenditures based on budgetary constraints Authorize faculty payment schedules.Perform informational presentation regarding the department’s products, goals and initiatives Constructed cost analysis model of various products.Responsible for trend analysis for budget and employment needs.Interpret data from various reports for departmental personnel for decision making.Project Managed successful physical relocation of staff.

Master Of Science, Information Systems Engineering

Mba

Bs, Economics