Duane Carter Email & Phone Number

Seminole Golf Club, The Honors Course, Peachtree Golf Club, Piedmont Driving Club, East Lake Golf Club, Hawks Ridge, Atlanta Athletic Club, Atlanta Country Club, Druid Hills Country Club and Cherokee Town and Country Club.

Atlanta, Georgia, United States

I manage the caddie program at Piedmont Driving Club for Caddiemaster. My role includes forecasting upcoming demands using expected member play and continuous communication with club professionals. As program manager, I ensure members and guests have a memorable experience via providing a professional caddie who will exceed their expectations and create a great golf experience. I am the key point of contact for all tournaments and events where it relates to providing caddies.

Houston, Texas Area

Houston, Tx

• Transition 2% of billing inquiries into sales of digital cable, high speed internet, home security and digital phone services to subscribers to increase Comcast’s profitability, retain subscribers and enhance subscribers’ entertainment experience• Manage customer interaction and achieve greater than 92% adherence to schedule with 92% efficiency while reducing call volume by obtaining 72% first call resolution• Resolve video issues using Comcast diagnostic tools, i.e. Grandslam, and schedule service and/or trouble calls • Analyze general ledger and resolve billing discrepancies by issuing credits or correcting codes in ACSR to ensure accurate financial statement reports • Provide assistance to lesser experienced Account Management Executives

• Prepared $153MM budget using BPC(Business Planning Consolidation) software for Facilities Engineering department• Served as finance liaison for business units • Held meetings with department managers to review business units’ performance• Prepared and presented timewriting, project spend, and cost recovery reports for department managers• Created and posted journal entries in SAP FICO and participated in month-end close process• Utilized SAP FICO, Business Warehouse, BPC, and Lotus Notes to provide financial data and reporting to fulfill ad hoc requests• Presented Finance orientation to new employees• Created capital projects in SAP and responsible for P&L reports

• Managed $10M revenue for district by tracking trends and performing variance analysis• Prepared balanced scorecard for presentation to Regional and Corporate Managers ranking company districts’ revenue recovery, health and safety, and production elements• Presented Post Profit Analyses of capital projects to Controller and Division Managers, recommending changes• Created queries and updated reports of corporate financial statements from Khalix, Khalix for Excel, Microsoft Access, and Excel for planning monthly costs allocation• Incorporated risk management, payroll, and business development departments’ analyses into business plan forecasts• Monitored expenses charged to ledger accounts to ensure accuracy and ownership of charges

Bs, Chemistry

Mba, Finance