Duane Merchant Email & Phone Number

Burbank, California, United States

I oversee IT infrastructure optimization, cybersecurity enhancements, and team workflows, working closely with vendors and third parties to implement innovative solutions. I drive productivity through AI-driven automation and mentor the Tech team to meet evolving business needs. Additionally, I ensure seamless support for production and corporate teams.

Burbank, CA

Burbank, CA

Serve as primary point of contact for all IT requests, provides answers and solutions to enable continued use of IT systems, collaborate with support team in ticket escalation and resolution.

Greater Los Angeles Area

Worked on various web sites, with projects ranging from site design/redesign. Create strategies to improve search engine rankings to increase organic traffic and leads/sales. Ensure social media is being utilized for customer acquisition, retention and SEO benefit.

Reston, VA

Responsible for providing support to instructors and students during AnyWare management events and taster sessions. Conduct instructor training prior event. Also, providing technical support to instructor and students, troubleshoot and resolve remote attendee problems during the event.

New York, NY

Manage and Support Education Center computing facilities, including installation, configuration, and maintenance of all classroom hardware and specific course configurations (Cloning machines, configuring LogMeIn Accounts for remote students, additional hardware set up and server configurations, and reliably set up classrooms for Instructors).