Coordinate IT infrastructure changes including outsourcing Exchange environment to Office365, upgrading existing POTS telephone system in both offices to centralized and hosted VoIP service, AD Replication tuning, Microsoft Licensing Agreement implementation, including successfully completing Microsoft Licensing Audits with no problems, Adobe Cloud agreement implementation, every day Help-Desk (All levels) tasks, Network Admin (All levels) tasks, and IT Department Management tasks.

Computer Technician of technical company which provides necessary computer and technical assistance to countywide clientsSpecific Responsibilities: Setup Group Policies, and permissions through Active Directory*Troubleshoot Windows Advanced Server and DHCPTroubleshoot/Manage networks Managed all hardware responsibilities including; Reinstalling/configuring Operating System (including but not limited to Windows 2000, 2000 Advanced Server, 98, 95, 3.1, and some Linux)Installing & Formatting Hard DrivesUpgrading memoryInstalling ModemsReinstalling & Configuring sound cards and video cardsBuilding CPUs; Any kind of installation of hardware/software

This was a move spurred by my professional growth within Callison and my desire to work more with network-specific tasks.High-level day-to-day tasks are:Create/modify/remove user accounts, groups, and objects within Active DirectoryFile restoresInfrastructure upgrade planning and implementation (including layer2/3 switching, cable management, and basic routing)Typical day-to-day network/server related issues

I help support an architecture firm with 500+ employees. We provide support that includes diagnosing network connectivity issues, peripheral problems, printing issues, as well as imaging machines for new employees and backing up hard drives.Also research and development, new systems recommendations and documentation, training, and guidance.

Web host management, customer service specialist, advanced network engineer, research and development, marketing, customer relations specialist.

Deployed computers using Symantec Ghost to classrooms for students to use during class.

I was on a contract with Callison Architecture for 3 months before being hired on as a full time Callison employee

Worked in warehouses, went to sites to setup/configure PC's, preform typical help desk type work.

I work for the SQL Server Test Execution team launching tests against the latest versions of SQL (pre-release, of course), monitor the runs, and file bugs (If any) uppon run completion. Also help train new CSGs to the posistion.

As a call technician, customer technical issues were facilitated and resolved on a daily basis. Specific responsibilities:Accepted and resolved computer problem calls as well as chats dailyAverage call time of 5.5 minutesReinstalled Networking and Internet ExplorerChecked and managed customer modem settingsSet up IP and DNS addressesSet up email and news groups (Outlook Express 5 and Outlook)Resolved computer virus issues Computer Hard Drive cleanup to allow the machine to run smoother/faster