Duane Paige Email & Phone Number

Nappanee, Indiana, United States

Leaders of the Newmar Kountry Klub, the owners’ group for Newmar RV motorhomes. Newmar Corporation is a manufacturer of premium luxury motorhomes based in Nappanee, Indiana

Banner University Medical Center-Phoenix

Led planning, integration, implementation and evaluation of quality and performance improvements, patient safety programs, and coordinated compliance and regulatory programs for accreditation requirements. All work product is considered confidential and protected from discovery. • Led development of action plans to reduce orthopedic surgical site infections in support of strategic initiative. Comprehensive literature review, including >50 articles, provided evidence-based practices and risk-assessment model addressing care throughout the continuum. Action plans, with physician, nursing and administrative leadership, incorporated goals for each phase of care and comprehended physician practice, care pathways, sterile processing, intraoperative practices, process integration and standard work development throughout the care continuum.• Led data, root cause, failure mode and benchmarking analysis in support of administrative and clinical decision-making. Utilized Cerner EHR, STS and MBSAQIP® registries, 3M 360 Encompass™ coding and reimbursement system, and Vizient, Tableau and MIDAS business analytics and intelligence resources.• Coaching and subject-matter expertise to C-Suite leadership supporting strategic and operational planning for project and resource deployment, application of lean processes and operational improvement.

Phoenix, Arizona Area

Consultant to nursing leadership focusing on special improvement projects, attaining enterprise metrics, improving cross-functional operations and facility throughput.• In partnership with Supply Chain team, championed “Voice of the Clinician” and design thinking to communize 25 house-wide clinical supply rooms by addressing root causes of stockouts, low fill rates, high customer service call volume and use of premium freight. New design and processes estimated to reduce inventory costs 30% while saving clinician pick-time during clinically urgent situations.

Banner University Medical Center-Phoenix

Provide direct nursing care to patients with acute and chronic diseases of the heart, kidney, liver and lungs; altered mental status, poly-substance withdrawal; and cardiac and vascular post-surgical interventions. • Managed acute care by assessing patients, prioritizing tasks, administering medications and delivering excellent patient-centered care in collaboration with multidisciplinary healthcare team, while accurately assessing early signs of deterioration to preemptively intervene and improve patient outcomes.• Team Lead responsibilities and preceptor and mentor to registered nurses new to facility and practice.

Phoenix, Arizona Area

Grand Blanc, Michigan

Consumer-Centric & Design Thinking Applied to Strategy Development: • Led initiative to resolve long-held problem of relevantly differentiating and distinctly positioning GMC from Chevrolet brands in the largest volume and highest profit market segments. Led teams to identify market opportunity, define and champion new GMC “Professional Grade” strategy, and brand and product vision through senior leadership teams. Implemented programs through the design, product development, advertising, sales, and aftermarket operations, leading to record revenue and profit.• Led market research, concept development, product and program definition for the GMC Acadia large crossover SUV, providing a strategic hedge against increased fuel prices. Formed basis for sister brand entries while delivering volume, revenue and profit leadership.• Identifying and responding to emerging telematics trend, led initiative to develop new OnStar telematics product/service strategy and define new business unit in complex corporate environment. Led definition of Voice of the Customer (VOC), product/service attributes, hardware and service pricing, market research validation and hand-off to new operating unit leadership team.

Detroit, Michigan

Implementing Growth Opportunities & Cost Reduction:• Integrated U.S. Aftersales Service & Parts organizations to improve operating results by introducing streamlined processes, new team structure and reduced headcount. Initial $5M annual savings.• Led fulfillment of Board of Directors mandate for innovative technologies. Applied design thinking, agile processes, spiral builds and roadblock elimination to champion development and launch of industry-first leading edge features: Night Vision System, Four-Wheel Steering, and OnStar telematics.• Identified opportunity to streamline GMC model trim levels while adding a new “Denali” ultimate trim level to Yukon brand. Market acceptance, volume growth and profitability led to subsequent rollout throughout the GMC vehicle brand portfolio furthering market leadership and profits.

Detroit, Michigan

Process & Continuous Improvement:• Utilized lean concepts to integrate enterprise business plan and budget processes for strategic business units, reducing lead-time by six months and establishing metrics improving tracking and accountability.• Improved data warehouse quality and performance to provide accurate incentive determinations that reduced distributor dissatisfaction, while adding new market analytic capability. Combined initiatives increased distributor retention, purchases, sales of higher-margin products and new conquest accounts. Leadership:• Managed operating and staff teams of 5 to 30 and budgets up to $15M.• Voice of the Customer and subject matter leadership to corporate committees, improving safety, end-to-end vehicle engineering and manufacturing processes and enhancing customer satisfaction and profit.

Master Of Business Administration (M.B.A.)

General Motors Fellow

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse, Magna Cum Laude (High Honors)

Activities and Societies: Sigma Theta Tau International Nursing Honor Society BSNX6 Class PresidentAccelerated Second Degree Program

Bachelor Of Science (Bs), Mechanical Engineering, Outstanding Thesis Award

Activities and Societies: Beta Theta Pi Fraternityformerly, General Motors Institute (GMI)