Duane Robinson Email and Phone Number

Migrate Onlife Health portal access to third party API to receive user data from wellness apps, and devices. Use .Net Core, C#, Web API, and SQL to create features and enhancements for Onlife Health wellness portal. Work with Scrum team to gather requirements for enhancements and new features.

Developed small enhancements and new features for Time & Attendance and Commercial Retread Tire web applications using ASP.NET, C#, VB, JavaScript, and SQL. Provided level 2 & 3 production application support for Bridgestone time and attendance, Commercial retread tire pricing, and other business specific applications. Gathered business requirements for enhancements and features.

Developed new features and enhancements for CCS electronic record management application using ASP.NET, C#, JavaScript, WCF, and SQL. Used Angular, WebApi, and C# to enhance and create features for microservices in application. Provided level 3 production application support. Gathered business requirements for features and enhancements.

Designed, coded, and tested UI/UX features and enhancements for MyQHR hospital management application. Collaborated with product owner and team in Scrum environment to gather business requirements for features and enhancements. Developed hospital management application using C#, MVC, Angular, and SQL.

Created custom reports for various hotel chains worldwide from Smith Travel Research’s reporting database using C# and SQL. Provided production support for any current reports that need modification or contain errors. Migrated existing applications from win forms to web based using MVC, SQL, and JavaScript technologies (jQuery, & knockout) in an Agile Scrum work environment.

Designed, built, and tested software code for Walgreen’s Take Care Health work site clinic’s (ESG) eligibility system. Provided application support and maintenance. Developed software per requirements gathered from business analysts and project managers using C#, SQL, JavaScript, MVC.Net, and JQuery. Create unit tests using NUnit and Moq frameworks.

Provided hardware, software, and network support for DOH employees. Install customized software applications for DOH employees. Created computer images for new desktops, and laptops. Administered user accounts in Active Directory. Diagnosed and resolved technical issues involving hardware, software and network connectivity. Logged all emails, calls, and onsite issues using Remedy help desk software.

Provided technical support for DCS employees. Reset passwords for State, Novell, NT, mainframe and web applications. Troubleshot and resolve technical issues with LAN hardware and network connectivity. Logged all emails, calls, and onsite issues using Remedy help desk software.

Provided first tier helpdesk and email support for Deloitte & Touche employees. Reset and unlocked user's Windows and Novell accounts using Netmagic software. Escalated and assigned help desk tickets to appropriate queues using Vantive/Service Desk. Resolved email, internet/intranet, and IM issues.

Provided desktop and phone support for 1,000 Fisk University faculty, staff, and students. Administered user's Windows accounts, password resets and account creation. Corrected operating system & hardware errors with diagnostics & troubleshooting techniques. Configured and installed hardware devices and software products for users and computer labs. Resolved all email, web access, network connectivity and accessibility issues. Logged trouble tickets, problems, and user requests using Track It! Software. Maintained phone voice mail systems and place orders for new phone lines and services. Ordered desktop and laptop systems for faculty and staff purchases.

Provided technical support for Dell Dimension and Optiplex home and small business systems. Supported Dell Dimension customers that purchased systems within first thirty days. Installed, configured, removed, and troubleshot hardware components. Assisted customers with software and operating system installation and configuration. Tested Dell systems and components to assess software performance against specifications. Composed testing of third party hardware sold with systems before release and ship dates. Diagnosed failures that occurred with system with documentation and reported results. Performed prototype testing of Dell systems for any problems before initial release. Recorded and tracked all reoccurring PC issues for system engineers to review. Issued parts and onsite service technicians for all Dell personal & small business computers. Maintained customer information and call log in DPS helpdesk software.