• Leads medium to large teams of servers, bartenders, and bussers to run corporate and wedding events providing excellent customer service• Coordinates with head chef and kitchen staff to deliver food timely, yielding a 95% satisfaction rate• Serves as primary contact for food and beverage questions, resolving 100% of inquiries within the event timeline • Ensures reduced rental equipment loss and venue damage saving clients on overage costs• Manages staff shift hours to minimize… Show more • Leads medium to large teams of servers, bartenders, and bussers to run corporate and wedding events providing excellent customer service• Coordinates with head chef and kitchen staff to deliver food timely, yielding a 95% satisfaction rate• Serves as primary contact for food and beverage questions, resolving 100% of inquiries within the event timeline • Ensures reduced rental equipment loss and venue damage saving clients on overage costs• Manages staff shift hours to minimize labor cost overages Show less

• Assists the principal event planner in overseeing vendors, managing the timeline, carrying out changes to the event timeline, and resolving client conflicts• Taking care of the personal needs of the bridal party and groomsmen• Processing and recessing the bridal party and family• Maintaining bride and groom’s personal inventory and delivering to the couple at the night’s end• Overseeing vendors’ breakdowns and conducting venue walkthroughs to ensure that event space is… Show more • Assists the principal event planner in overseeing vendors, managing the timeline, carrying out changes to the event timeline, and resolving client conflicts• Taking care of the personal needs of the bridal party and groomsmen• Processing and recessing the bridal party and family• Maintaining bride and groom’s personal inventory and delivering to the couple at the night’s end• Overseeing vendors’ breakdowns and conducting venue walkthroughs to ensure that event space is returned to its original condition• Overseeing rehearsal dinners and post-wedding brunches Show less

• Provided 1st-level technical support for WordPress and other software, resolving 95% of tickets within the department Service Level Agreement• Conducted quality assurance testing for critical bugs and technical issues, leading to improved website availability• Trained editorial end-users in WordPress and proprietary email marketing software tools, raising marketing campaign success• Managed Google Analytics and other user accounts under VP's direction, improving sales and… Show more • Provided 1st-level technical support for WordPress and other software, resolving 95% of tickets within the department Service Level Agreement• Conducted quality assurance testing for critical bugs and technical issues, leading to improved website availability• Trained editorial end-users in WordPress and proprietary email marketing software tools, raising marketing campaign success• Managed Google Analytics and other user accounts under VP's direction, improving sales and editorial data accuracy• Maximized analytics software functionality by customizing Google Analytics reports for sales, editorial, and end-user engagement with content Show less

• Assisted in migrating IT infrastructure from Reed Business to Penske Media network, optimizing network efficiency• Provided 2nd level hardware and software support to various teams, troubleshooting and resolving hardware and software issues with a 75% fix rate• Provided support for various Windows and macOS operating systems and hardware, obtaining by 75%Onboarded and offboarded all Variety personnel in the US and abroad, reducing turnover time in redeploying equipment and… Show more • Assisted in migrating IT infrastructure from Reed Business to Penske Media network, optimizing network efficiency• Provided 2nd level hardware and software support to various teams, troubleshooting and resolving hardware and software issues with a 75% fix rate• Provided support for various Windows and macOS operating systems and hardware, obtaining by 75%Onboarded and offboarded all Variety personnel in the US and abroad, reducing turnover time in redeploying equipment and transferring legacy employee data to new hires• Managed Windows Active Directory, VPN, and Microsoft Exchange accounts, tightening security and minimizing loss of proprietary data Show less

• Provided innovative ideas to Windows and Apple end users on the sales and editorial teams• Resolved 1st and 2nd level incidents, achieving a reduction in employee downtime• Maintained accurate inventory of hardware and software deployments• Provided offsite desktop and software support at industry events and tradeshows

• As part of a global helpdesk, I provided Tier 1 hardware, software, printer, and videoconferencing support to 300+ office and home-based employees throughout the western region of the United States and abroad.

• Assisted the CEO and an Account Manager in the acquisition and sales of Unisys mainframe computers and peripherals to customers throughout the Europe, Asia and the United States