Duan Witcher Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

Columbus, Ohio Metropolitan Area

▪ Visits local businesses such as department stores, supermarkets, medical offices and hotels to collect retail price data.▪ Collects prices and related statistical data on a wide variety of commodities, services, and housing for the BLS (Bureau of Labor Statistics) Consumer Price Index.▪ Contacts homeowners, renters, and apartment management companies by personal visit to neighborhoods and follow up telephone interviews with the public. Obtaining voluntary cooperation from survey respondents.▪ Collecting and entering data for government dissemination and use in the determination of funding for housing▪ The data collected is used to determine economic policy, setting income tax brackets, and adjusting income payments to government recipients.

Dublin, Ohio

▪ Managed a credit team that researched customer-initiated fraud claims on credit card transactions.▪ Maintained a 98% SLA (service level agreement) for credit case initiation, research, and resolution within Regulation E guidelines.▪ Created a dual-control process for tracking client mail received and secured outgoing letters to cardholders.▪ Partnered with workforce management to maintain contractual staffing obligations, while allowing staff to utilize a flexible work schedule for daily attendance.▪ Provided final review and approval for process/procedure changes, and system integration.▪ Developed and reported metrics for staff on a daily/weekly/monthly basis to executive leadership.▪ Implemented a paperless audit process to review completed closeout packets sent to financial institutions.▪ Initiated a compliance protocol for training and situational best practices based on credit regulations.▪ Participated in team hiring and performance management processes, while maintaining a staffing budget.▪ Partnered with HR to ensure diversity and an employee-focused work environment.▪ Completed a weekly review of staff attendance and final payroll approval.▪ Handled client escalations regarding features, functionality, and case resolution.

899 E. Broad St.

▪ Assisted with the recruiting lifecycle from screening, interviewing, selection, hire, and onboarding.▪ Coordinated recruiting strategy with senior leadership and hiring managers. ▪ Utilized an internal applicant tracking system (Taleo) to maintain accurate and up-to-date tracking of candidate files from screening to close of the requisition.▪ Created and approved job descriptions for internal positions.▪ Managed Housing outcomes for HUD-funded community-based housing grant programs.▪ Received an annual HUD audit finding of 98% for file compliance, and client outcomes.▪ Organized job fairs for college, and prospective talent in the community.▪ Assisted with budget allocation and final implementation of staff funding based on grant benchmarks.▪ Audited weekly payroll (ADP)submissions by staff for accuracy.▪ Monitored data disseminated to grant funders for errors or irregularities.▪ Implemented a complete audit protocol for internal file compliance and client data entered by program staff.▪ Acted as the agency liaison for review/approval of Gift of Kindness grants from the Columbus Foundation.

Columbus, Ohio Area

▪ Managed workflow production to meet internal research requests within two business day service level.▪ Compiled process improvement, route analysis, and departmental data for senior management utilization.▪ Recruited, interviewed, and hired Analysts and Team Leads.▪ Created job postings (Taleo) for internal and external candidates.▪ Participated in cross-functional job fairs, and hiring events.▪ Partnered with external recruiting agencies to procure staffing resources.▪ Approved weekly time attendance and payroll.▪ Assured compliance with loan servicing regulations including RESPA, AML, Fair Lending, etc.▪ Managed internal audits for Columbus and Manila payment research teams.▪ Exceeded quality benchmarks of 98%, as measured by the second day quality review.▪ Managed CDC (Customer Direct Complaints) escalations for servicing payment issues.▪ Provided root cause analysis and implementation strategies to mitigate escalations from bank regulators.▪ Promoted continuous improvements to increase operational efficiencies and improve customer experience.▪ Supported employee engagement activities and sustained a high-performance culture.

Columbus, Ohio Area

▪ Researched and resolved escalated account issues with regulatory agencies.▪ Coordinated issue resolution and communicated/negotiated findings with regulators (BBB, OCC, CFPB).▪ Provided guidance on proper utilization of KYC (Know Your Customer) methodology to review client account data to determine patterns of account usage consistent with client deposit behaviours.▪ Reviewed loan servicing files, supporting documentation, and information to validate complaints.▪ Drafted procedures to ensure Home Lending Team was compliant with regulatory guidelines.

Ba, Criminal Justice And Behavioral Science

Associate'S Degree, Criminal Justice And Corrections

Education record