Duan Witcher Email & Phone Number

Columbus, OH, US

Columbus, Ohio Metropolitan Area

Columbus, Ohio Metropolitan Area

• Visits local businesses such as department stores, supermarkets, medical offices and hotels to collect retail price data.
• Collects prices and related statistical data on a wide variety of commodities, services, and housing for the BLS (Bureau of Labor Statistics) Consumer Price Index.
• Contacts homeowners, renters, and apartment management companies by personal visit to neighborhoods and follow up telephone interviews with the public. Obtaining voluntary cooperation from survey respondents.
• Collecting and entering data for government dissemination and use in the determination of funding for housing
• The data collected is used to determine economic policy, setting income tax brackets, and adjusting income payments to government recipients.

Dublin, Ohio

• Managed a credit team that researched customer-initiated fraud claims on credit card transactions.
• Maintained a 98% SLA (service level agreement) for credit case initiation, research, and resolution within Regulation E guidelines.
• Created a dual-control process for tracking client mail received and secured outgoing letters to cardholders.
• Partnered with workforce management to maintain contractual staffing obligations, while allowing staff to utilize a flexible work schedule for daily attendance.
• Provided final review and approval for process/procedure changes, and system integration.
• Developed and reported metrics for staff on a daily/weekly/monthly basis to executive leadership.

899 E. Broad St.

• Assisted with the recruiting lifecycle from screening, interviewing, selection, hire, and onboarding.
• Coordinated recruiting strategy with senior leadership and hiring managers.
• Utilized an internal applicant tracking system (Taleo) to maintain accurate and up-to-date tracking of candidate files from screening to close of the requisition.
• Created and approved job descriptions for internal positions.
• Managed Housing outcomes for HUD-funded community-based housing grant programs.
• Received an annual HUD audit finding of 98% for file compliance, and client outcomes.

Columbus, Ohio Area

• Managed workflow production to meet internal research requests within two business day service level.
• Compiled process improvement, route analysis, and departmental data for senior management utilization.
• Recruited, interviewed, and hired Analysts and Team Leads.
• Created job postings (Taleo) for internal and external candidates.
• Participated in cross-functional job fairs, and hiring events.
• Partnered with external recruiting agencies to procure staffing resources.

Columbus, Ohio Area

• Researched and resolved escalated account issues with regulatory agencies.
• Coordinated issue resolution and communicated/negotiated findings with regulators (BBB, OCC, CFPB).
• Provided guidance on proper utilization of KYC (Know Your Customer) methodology to review client account data to determine patterns of account usage consistent with client deposit behaviours.
• Reviewed loan servicing files, supporting documentation, and information to validate complaints.
• Drafted procedures to ensure Home Lending Team was compliant with regulatory guidelines.

Ba, Criminal Justice And Behavioral Science

Associate'S Degree, Criminal Justice And Corrections

Education record