Responsible to manage the Team in Portugal and the coordination with the German Team.Responsible for providing 3rd level customer support and to manage different security applications for the VW Group Brands all around the world (about 500.000 endpoints - Workstations, Servers, Windows, Linux and MacOS).My daily work is based on the ITIL framework, mainly on Service Operation and Service Transition processes.Technologies:Trellix Security SuiteAntivirus: Endpoint Security / Advanced Threat Protection / TIE-DXLMalware: FireEyeEncryption: File and Removable Protection, Drive EncryptionProxy and Content Filtering: Web Gateway

Principal Activities:- IT Management- Elaboration and implementation of IT solutions- Documentation of IT solutions- Technical Support, remote and on-site- Systems Administration- Instalation and configuration of hardware, software, networks, servers and peripherals- Research for new IT produtcs and solutions- IT Consulting- Technical pre-sales consulting- Technical post-sales consulting

Participate in the strategic decisions regarding the information systems and their support in the operation of the different business areas;Proactively research, promote and implement new solutions for improving the operational efficiency of the company and introduce innovations and competitive advantages;Ensure the efficiency and security of infrastructure of IT/IS operations, such as information security policy, infrastructure security and communications and access control;Ensure the link between the information system area and the organization's business and support areas, being responsible for the processes that allow to operacionalize effectively the needs of internal and external customers;Define and ensure the management of IT change plans;Ensure proper Incident management;Define and execute the budget of the Information Systems department, evaluating and defining priority investments;Manage and develop relationships with the service providers.Roles:- Information Systems Manager;- Information Technology Manager;- Project Manager;- Microsoft Dynamics NAV Manager- Business Process Manager;- Systems Administrator.

My responsibilities were to manage the IT infrastructure of 21 customers with their core business areas in Architecture, Engineering and Construction.Principal Activities:- IT Management- Management of the IT Team- Elaboration and implementation of IT solutions- Documentation of IT solutions- Technical Support, remote and on-site- Systems Administration- Instalation and configuration of hardware, software, networks, servers and peripherals- Research for new IT produtcs and solutions- IT Consulting- Technical pre-sales consulting- Technical post-sales consulting- Technical sales with the following roles: dimensioning, elaboration and follow-up IT proposals.

Responsible for the IT Support of the school group.