Duarte Ramalho

Duarte Ramalho Email and Phone Number

Partner, Head of Hospitality and International Development @ Ando Living
Lisbon, Portugal
Duarte Ramalho's Location
Sintra, Lisbon, Portugal, Portugal
Duarte Ramalho's Contact Details

Duarte Ramalho work email

Duarte Ramalho personal email

About Duarte Ramalho

Duarte Ramalho is a Partner, Head of Hospitality and International Development at Ando Living. He possess expertise in hotels, front office, hotelaria, hotel booking, rooms division and 12 more skills. He is proficient in Francês, Espanhol and Inglês. Colleagues describe him as "Speaking of Duarte is very easy, the problem is to be summarized, but basically, Duarte is an incredible person. And this is reflected on a personal and professional level. As Head of Hospitality performs its function in such a natural way that we always feel hosted by its kindness and the attention to details that usually pass us by. Caring and talking and how to say things is something that will always remain in memory. After the management actions of Duarte, it became clear that the department that now manages gave a balance in quality, treatment, and efficiency. I feel very honored to have Duarte as a colleague and now a friend. Duarte, receive a big hug, thanks for your sensitivity and the incredible way you know how to handle everything with a lot of class!" and "Relentlessly pursuing quality. Duarte has a heightened sensibility for all the little details which make a superior guest experience. He has an eye for people who could do a great job in this area, but don't yet have a lot of experience. His training program, and fatherly mentorship has his team going the extra mile to please. When I asked him to make major changes to his organisation, distributing the workload across multiple locations and incorporating external workers and providers which more than doubled the moving parts for him to manage, he executed thoughtfully, ensuring there was no disturbance to ratings from guests. A wonderful guy to work with."

Duarte Ramalho's Current Company Details
Ando Living

Ando Living

View
Partner, Head of Hospitality and International Development
Lisbon, Portugal
Website:
andoliving.com
Employees:
35
Duarte Ramalho Work Experience Details
  • Ando Living
    Partner, Head Of Hospitality And International Development
    Ando Living
    Lisbon, Portugal
  • Ando Living
    Partner, Hospitality
    Ando Living 2022 - Present
    Responsible for developing the hospitality concept and launching Ando Living state-of-art properties, a high-quality residences brand imagined and designed to cater to the needs of modern travelers.
  • Lovelystay
    Partner, Head Of Hospitality & International Development
    Lovelystay Jul 2024 - Present
    Leading LovelyStay’s expansion into new markets, sourcing and onboarding new hospitality partners and teams to expand our service offerings globally.
  • Lovelystay
    Partner, Head Of Hospitality & Operations
    Lovelystay Nov 2018 - Jul 2024
    Lisboa E Região, Portugal
    Responsible for overseeing, developing, and innovating the LovelyStay hospitality concept and operations across our entire portfolio, nationally and internationally. Leading efforts to structure and scale our team to meet growth and rising challenges, while fostering a strategic mindset around guest experience and service excellence.Key responsibilities include:- Hospitality & Operational Leadership: Spearheading the development and continuous improvement of LovelyStay’s hospitality concept, ensuring top-tier guest experiences across all properties.- Team Structuring & Development: Building and scaling a strategic and service-oriented hospitality team, empowering team members to meet growth and evolving industry challenges.- Budgeting & Financial Oversight: Preparing annual budgets, managing cost control, and optimizing resource allocation for improved financial performance.- Acquisition Integration: Overseeing the integration of acquired companies and teams, fostering operational synergy and aligning new teams with LovelyStay’s values and standards.- KPI Setup & Analysis: Establishing and monitoring KPIs, conducting quarterly reviews to ensure alignment with strategic goals and performance standards.- IT Development & Collaboration: Working closely with IT teams to identify and implement key requirements for LovelyStay’s Property Management System, enhancing operational efficiency and guest service technology.- Sales Support: Partnering with the Sales team to analyze and support new deal opportunities, aligning with LovelyStay’s growth strategy and service excellence.Committed to driving excellence at every level of the guest journey!
  • Brown'S Hotel Group
    General Manager
    Brown'S Hotel Group Apr 2013 - Nov 2018
    Lisbon Area, Portugal
    General Manager of 3 boutique hotels in Downtown Lisbon, leading an amazing team of 120 people across the following units:Brown's Downtown HotelBrown's Boutique HotelBrown's Central Hotel
  • Brown'S Downtown
    Front-Office/E-Commerce Assistant
    Brown'S Downtown Dec 2011 - Mar 2013
    Lisbon Area, Portugal
    Responsible for all the Front-Office process during shift: Check-in, Check-out, Billing and Concierge.Control and management of online Global Distribution Systems.Responsible for the hotel during the shift - Duty Manager.Housekeeping - Room inspection and ensure an overall high standard level.Team trainer.
  • Tivoli Hotels & Resorts
    Loyalty And New Channels
    Tivoli Hotels & Resorts Aug 2011 - Mar 2012
    Lisboa
    Development and promotion of commercial campaigns.Development of new sales channels.Responsible for the billing process of the department.Development of the Global Hotel Alliance client database.Responsible for the collective buying and daily deals extranets.Direct customer support on promoting and commercializing special offers.
  • Penha Longa Hotel Golf Resort
    Rooms Division - Guest Services
    Penha Longa Hotel Golf Resort Jul 2010 - Sep 2010

Duarte Ramalho Skills

Hotels Front Office Hotelaria Hotel Booking Rooms Division Revenue Analysis Setor De Hotelaria Hotel Management Hospitality Management Hospitality Industry Yield Management Customer Service Hospitality Social Media Micros Opera Pre Opening

Duarte Ramalho Education Details

Frequently Asked Questions about Duarte Ramalho

What company does Duarte Ramalho work for?

Duarte Ramalho works for Ando Living

What is Duarte Ramalho's role at the current company?

Duarte Ramalho's current role is Partner, Head of Hospitality and International Development.

What is Duarte Ramalho's email address?

Duarte Ramalho's email address is du****@****ail.com

What schools did Duarte Ramalho attend?

Duarte Ramalho attended Universidade Europeia, Vysoká Škola Hotelová V Praze 8, Centro De Formação Profissional Para O Sector Alimentar.

What skills is Duarte Ramalho known for?

Duarte Ramalho has skills like Hotels, Front Office, Hotelaria, Hotel Booking, Rooms Division, Revenue Analysis, Setor De Hotelaria, Hotel Management, Hospitality Management, Hospitality Industry, Yield Management, Customer Service.

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