IT Operations and Applications Management Professional with over 10 years of experience, facilitates excellence in Service Delivery, Customer Support, and Technical Management. ITIL, CCNA & Scrum Certified | Managed EU, UK & SA-based clients.My competencies includes Incident management, Change management, Problem Management & IT Service Management. Proficiency in monitoring and ticketing tools that support our 24/7 operations. Recognized for automating real-time monitoring and proactive alerts, significantly reducing manual effort, and contributed to the seamless service experience.With a solid background in IT operations and team leadership, my role as Technical Lead at Tata Elxsi focuses on delivering excellence in Operations Management, QA- Testing (OTT), hyper care, and ensuring minimal service disruption. We have developed effective change strategies for major upgrades and releases, and I have taken the lead in client communications, technical analysis, CAB, Retrospectives & EMCCB meetings.Hands-on various device managing, ticketing & monitoring tools--> Jira, Grafana, Kibana, Falcon Eye, Remedy, Nagios-Core, Netcool, IT360, Secure CRT, Telnet, SSH, ACS, EOS-Viewer, Microsoft Dynamics CRM, Whatsup-Gold, MRTG, Tejas Networks EMS, NMS, NOKIA SAM, DASAN INAS, Arbor, DDOS etc.