Prakash Dubey Email & Phone Number

London, England, United Kingdom

Navi Mumbai, Maharashtra, India

• Act as a crucial intermediary between client facing teams and back-end data/product teams.
• Resolved L1 issues and improve their understanding of data flows, methodologies, and standard data ticketing processes.
• Worked on escalation in data products like Morning star Document Library, Licensed Data Feeds, Analyst Research Center, Data Services, Enterprise Components.
• Daily responsibilities included working on Data and Data Product Level 2 cases from USA, Canada and EMEA client support.
• Create and maintain internal knowledge database for the entire team.
• Training and mentoring fresh hires exhaustively on triage tools.

Mumbai, Maharashtra, India

• Provide professional and effective services to Institutional clients to meet their expectations, particularly in terms of Quality and Timeliness in line with organized standards, procedures and guidelines.
• Act as primary interface for some Strategic clients and getting the open issues prioritized as per the criticality and impact.
• Engaging with CSM/Sales team for a change request raised by client on their account. Ability to find a data point in the delivery and trace it back to the source.
• Proactively research on data discrepancy raised by client and ability to identify whether the issue is at data level or product level by effective triaging.
• Interacted with individual investors and advisors via emails and calls for most of the Morning star retail websites which includes USA, Canada, UK and EMEA regions websites.
• Training and mentoring fresh hires exhaustively on triage tools.

Mumbai, Maharashtra, India

Pune, Maharashtra, India