Accepted role as an IT Leadership Program Steering Committee Member to support all facets of the program including: recruiting, participant development, and program operating rhythms/future considerations.

Executed a 31K hour multi-implementation Wholesale Credit Portal Delivery project on the bank’s largest product set utilizing a comprehensive Voice of Customer (VOC) effort to enable visibility, payment, paydown, and advance functionality to our commercial loan customers through our Fifth Third Direct (FTD) commercial web portal Oversaw third-party integration of the Paymode-X Payment Network that helps transition commercial customers from paper to electronic paymentsDirected Payments IT as a Fifth Third Bank ArtsWave Campaign Committee MemberKey Results:Enabled a 13K customer base a comprehensive view of their loan hierarchy and addressed an existing overstatement issue to customer accounts Generated 311K electronic payments totaling $1.04M processed on the Paymode-X Network—$300K in revenue as of Q1 2016Raised more than $747K for the Fifth Third Bank ArtsWave Campaign in employee contributions from all IT LOBs and achieved an 86% response rate

Supervised the Portfolio Reconciliation, Capital Markets Data Mart, Client Reconciliation, Daily Customer Marks, Interest Rate Derivative Confirmations, and Supervisory Reporting initiatives for the bank’s Swap Dealer Program; performed product upgrades in Currency Processing Solutions (CPS) Device Management Workstream as PM Lead Coordinated vendor relationships and daily project operations as the Foundational Workstream Project Manager for CPS initiative Key Results:Facilitated in satisfying all Commodity Futures Trading Commission (CFTC) enacted rules that require all Swap Dealers to register with the CFTC and National Futures Association (NFA), as directed by the Dodd-Frank Act (DFA), on time and with no implementation issues; spearheaded Swap Dealer Supervisory Reporting Program product strategy with Senior Management to reduce 30+ reports to 8 to baseline program scopeIntegrated Glory and Vantiv vendor enhancements on the CPS - 10K recycler to all 550+ Pilot Flying J locations; coordinated 2013 Commercial Treasury Management Pricing Event forecasted to bring an additional $1M in annual product revenue

Evaluated initiatives working through strategy, prioritization with the business, and requirements for International Payments Strategy; chaired SWIFT for Corporate Initiative that opened new SWIFT messaging channels to commercial clientsKey Results:Extracted International Payments Strategy, which will generate approximately $20.3M in revenue over the next 5 yearsProduced SWIFT for Corporate product rollout to provide connectivity, automation, security, supply chain, and compliance needs

Developed an Appropriation Report in Business Objects that allows all IT managers to have more visibility into their project and vendor spendCalculated equipment run off for the IT CIOs. This is important because it identifies ITs 1:1 investment opportunity that our CIO Joe Robinson and his directs use during the Growth Summit discussionsRan month-end process and monthly forecasting, including making monthly journal entries as part of the month-end process for Security & Risk Services and the Enterprise Project Management Office

Authored the Business Requirements Document for the Foreign Exchange Wire Origination via Fifth Third Direct Project where I worked directly with the LOB Product owners on gathering the requirementsLead the As-Is workflow analysis for the SPOT Decommission Project where I interviewed Operations, Capital Markets, and International users and constructed 11 working documents that our business analyst will use to sunset the applicationCoordinated and participated in vendor evaluation meetings for Commercial Portal Modernization with a primary focus of International

Performed the As-Is workflow process analysis for the Archer Policy Management and eDMZ Password Vault Applications as well as other requirements gathering on these applications that are moving over to the FTPS networkAided in the construction of the of the Education Plan for the Oracle Identity Management System, as well as training for User Acceptance Testing, along with PwC consultants and other team membersParticipated in the FTPS Transition Change Management Process where I hashed out weekly direct and indirect impact CMECS to be reviewed at the weekly change management meeting

Contributed to standing up 8 non-production environments for the Enterprise Non-Production Environment Augmentation Initiated the 1,300+ task project plan for the Enterprise Customer Information File Non-Production Environment that will transition into production in May 2010Lead the Remedy Request Form Project into the Testing Phase for our Awesome Customer Experience Team

Installed software and maintained the computer lab for the Computer Networks and Operating Systems courses Assisted students who had problems logging on to computers, using software, and solving homework problemsGained more experience using the Linux Operating System’s functions and commands

Responsible for loading and pre-testing the Hours of Operation and Main Greeter prompts for the Columbus, Florida, and Michigan Customer Automated Response And Transfer Systems (C.A.R.A.T.S.) using Cincinnati Bell Telephone’s Broadsoft Software.Coordinated interviews given by the Voice Delivery Team to all departments that utilize call recording within the company to identify call recording requirements in areas such as Regulatory Compliance, Risk, Quality and Employee Evaluation that will determine the plan for a system that will meet the bank’s call recording needs for years to come.Analyzed and implemented the billing location addresses for the Telecom Expense Management Project. The project will allow technology to replace paper billing and manual tracking of telecom circuits. This will result in electronic feeds from vendors and therefore reduce cost associated with paper billing.Used my understanding of IT PMO methodologies and practices used by Fifth Third Bancorp to construct Line of Business Resource Planning Calendar for the Technical Services Department for all projects from July 2007 - June of 2009. This was designed to identify resource availability and need of the different units in Technical Services while performing a project.