Ducival Moraes
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Ducival Moraes Email & Phone Number

Support Engineer and Mid Support Analyst at e-Core
Location: Porto Alegre, Rio Grande Do Sul, Brazil 8 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Support Engineer and Mid Support Analyst
Location
Porto Alegre, Rio Grande Do Sul, Brazil
Company size

Who is Ducival Moraes? Overview

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Quick answer

Ducival Moraes is listed as Support Engineer and Mid Support Analyst at e-Core, a company with 847 employees, based in Porto Alegre, Rio Grande Do Sul, Brazil. AeroLeads shows a matched LinkedIn profile for Ducival Moraes.

Ducival Moraes previously worked as Support IT Analyst at E-Core and Customer Care Analyst / Analista de Custumer Care at Nelogica. Ducival Moraes holds Bacharelado, Biomedicina from Ufcspa.

Company email context

Email format at e-Core

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e-Core

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Profile bio

About Ducival Moraes

Anos de experiência em Atendimento e Suporte ao cliente. Entusiasta de tecnologias e conhecimento científico.

Current workplace

Ducival Moraes's current company

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e-Core
E-Core
Support Engineer and Mid Support Analyst
Porto Alegre, RS, BR
Website
Employees
847
AeroLeads page
8 roles

Ducival Moraes work experience

A career timeline built from the work history available for this profile.

Support Engineer And Mid Support Analyst

Porto Alegre, RS, BR

Support It Analyst

Current

Porto Ale

As a Software Support Analyst II, my role is key in providing technical support for a SaaS business model. My responsibilities include but are not limited to- Engaging with customers via email or video call to better understand their needs and issues.- Assisting customers with their onboarding and initial use of our solutions.- Translate customer problems.

Jun 2024 - Present

Customer Care Analyst / Analista De Custumer Care

Porto Alegre, Rio Grande Do Sul, Brasil

Atuo na área de Customer Care, que é o time responsável pelos casos de alta complexidade com foco na satisfação do cliente, atendimentos de maior impacto para a empresa, como: monitoramento de redes sociais, análise de ressarcimentos de altos valores, apoio ao time jurídico em casos judicializados, clientes insatisfeitos em nossos canais de atendimento e.

Nov 2021 - Jul 2024

Customer Support - Vector/ Suporte Ao Cliente - Vector

Porto Alegre, Rio Grande Do Sul, Brasil

Como um agente de suporte da plataforma Vector, lidava com clientes internacionais e com foco em Criptomoedas e Crypto Ativos. Como um novo produto disponibilizado, atuei na descrição de planos de trabalho e fluxo de atendimento junto com as lideranças de atendimento ao cliente, suporte e PO, além de auxíliar no desenvolvimento de macros e atalhos com o.

Feb 2021 - Nov 2021

Customer Support/ Suporte Ao Cliente

Porto Alegre, Rio Grande Do Sul, Brasil

Como agente de suporte, atendia o cliente final em diversos canais, como e-mail, chat em tempo real e telegram. Com foco no mercado financeiro e produtos oferecidos pela B3 e disponibilizados a partir da plataforma Profit, como Mercados de ações, futuros, derivativos, Fundos Imobiliários, Commodities etc.Atuando como um N1, levantando as informações.

Jun 2020 - Feb 2021

Lider De Suporte

Porto Alegre E Região, Brasil

Jul 2018 - Jul 2020

Suporte Técnico

Porto Alegre, Rio Grande Do Sul

Oct 2013 - Jul 2018

Estágio Estudantil

Porto Alegre E Região, Brasil

auxiliar nas tarefas de rotina do laboratório na área de análises clinicas

Aug 2019 - Dec 2019
Team & coworkers

Colleagues at e-Core

Other employees you can reach at e-core.com. View company contacts for 847 employees →

1 education record

Ducival Moraes education

  • Ufcspa
    Ufcspa
    Biomedicina
FAQ

Frequently asked questions about Ducival Moraes

Quick answers generated from the profile data available on this page.

What company does Ducival Moraes work for?

Ducival Moraes works for e-Core.

What is Ducival Moraes's role at e-Core?

Ducival Moraes is listed as Support Engineer and Mid Support Analyst at e-Core.

Where is Ducival Moraes based?

Ducival Moraes is based in Porto Alegre, Rio Grande Do Sul, Brazil while working with e-Core.

What companies has Ducival Moraes worked for?

Ducival Moraes has worked for E-Core, Nelogica, Alstec, and Laboratório Mont Serrat.

Who are Ducival Moraes's colleagues at e-Core?

Ducival Moraes's colleagues at e-Core include Saad Bobo, Rafael Donato, Adriele Brahm Radmann, Emily Cox, and Weslei Brasil.

How can I contact Ducival Moraes?

You can use AeroLeads to view verified contact signals for Ducival Moraes at e-Core, including work email, phone, and LinkedIn data when available.

What schools did Ducival Moraes attend?

Ducival Moraes holds Bacharelado, Biomedicina from Ufcspa.

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