Experience as Educational Consultant Manager at American StudyStudent Counseling:- Comprehensive profile assessment to identify strengths and weaknesses.- Personalized guidance on academic paths and university selection.- Assistance in crafting compelling application materials.- Support throughout the application and scholarship process.- 100% acceptance rates to top universities: In 2023, my students were all accepted to the top 100 U.S. universities, maintaining the success of the previous year.- Secured over $1 million in scholarships: I assisted students in receiving scholarships ranging from 10% to 100% tuition coverage, totalling over $1 million in 2023.Team Management:- Recruitment, training, and evaluation of new consultants.- Task delegation, performance monitoring, and team motivation.- Built a high-performing team: My team consistently receives positive feedback on their expertise, service, and dedication.University Relations:- Researching academic programs, admissions requirements, and scholarship opportunities.- Building strong relationships with university representatives.- Organizing informational events and workshops.- Provide aid to school turnaround initiatives by providing competitive educational programs.- Create plans to help improve academic development and address student drop-out rates.- Help develop curricula for educational initiatives.Marketing and Branding:- Contributing to marketing campaigns.- Managing company communication channels via relations with various networks of school counselors.- Building a professional and reputable brand image.- Enhanced brand recognition: Through effective marketing, American Study has become a leading educational consultancy in Vietnam.

Strategic Leadership:- Developed and implemented strategic plans, resulting in a significant increase in annual revenue and customer base.- Identified emerging trends in educational, spiritual, and sustainable tourism, leading to the successful launch of new tour programs.Operational Management:- Optimized operational processes, leading to a noticeable reduction in customer complaints and an improvement in tour guide satisfaction.- Build strong relationships with key partners, ensuring smooth operations and access to unique experiences for customers.Product Development:- Expanded existing programs, resulting in a significant increase in bookings for educational and spiritual exchange programs.- Launched a new wildlife research program in partnership with a local conservation organization, attracting a strong initial cohort of participants.Marketing and Sales:- Implemented targeted marketing campaigns that increased website traffic and social media engagement.- Led sales efforts that resulted in an increase in revenue from both corporate clients and student groups.Financial Management:- Managed annual budgets effectively, achieving cost reductions while maintaining high-quality service standards.Technology and Innovation:- Implemented a new online booking system that streamlined the booking process and improved customer satisfaction.Sustainability and Social Responsibility:- Established partnerships with local communities, contributing to their economic development and promoting cultural exchange.- Implemented sustainable tourism practices, contributing to a reduction in the company's environmental impact.Additional Achievements:- Successfully organized and executed MICE events for international clients, generating substantial revenue.- Received recognition for contributions to sustainable tourism development.

Strategic Leadership: - Developed and executed operational strategies that drove a 17% increase in annual revenue and a 15% improvement in client satisfaction.Team Building: - Created a cost-effective network of event professionals, fostering a collaborative and high-trust environment.Client Relationship Management: - Cultivated strong client relationships, leading to a 90% retention rate and a 66% increase in repeat business.Financial Stewardship: - Managed budgets effectively, reducing operating costs by 12% and increasing profit margins by 6%.Operational Excellence: - Streamlined processes and implemented innovative solutions, resulting in a 40% reduction in event setup time and a 5% improvement in event quality.

Operational Enhancement: - Conducted internal investigations that led to significant improvements in product delivery.Data Analysis: - Performed statistical analysis of student performance to identify areas for improvement and implement targeted solutions.Product Enhancement: - Collaborated with R&D to enhance student and parent support, increasing parent engagement in Zalo chat groups to over 92%.Improved Efficiency: - Contributed to the development of new LMS features to boost staff productivity and provide better support.Teacher Development: - Upgraded the Teacher's Training Protocol through rigorous training and assessment, ensuring qualified instructors.Enhanced Communication: - Established communication channels for students and parents, fostering stronger connections and support networks.

Data-Driven Improvement: - Conducted internal investigations that led to the creation of 3 sales training programs, improving sales performance.Enhanced Recruitment: - Developed Sales Training Protocols that boosted the sales employment rate by 17%.Sales Optimization: - Designed training programs focusing on communication and consultation skills, resulting in a 6% increase in sales revenue within two months.Extensive Training Experience: - Delivered training and consultation to over 300 sales staff in various group sizes.

Revenue Generation: - Generated 1.8 billion VND in sales during the 2020 Spring campaign through impactful motivational seminars.Financial Management: - Implemented asset management strategies that led to sustainable revenue and cost control within two months of product launch.Business Development: - Established new revenue streams through a B2B2C partnership with Doan Thi Diem Secondary School for after-school programs.Team Leadership: - Provided comprehensive product training to staff, ensuring their understanding and effective delivery of services.Investor Relations: - Conducted thorough growth reports and analyses to keep investors informed and engaged.Stakeholder Communication: - Maintained open communication with stakeholders through regular meetings and informative newsletters.

Program Development: - Conceptualized and developed the "CEOKids" personal development and soft skills program.Curriculum Design: - Researched and created a comprehensive curriculum, teaching tools, and guides for the CEOKids program.Trainer Development: - Developed and implemented a "Train the Trainer" course for CEOKids instructors.Mentorship & Training: - Coached and trained CEOKids trainers, ensuring high-quality instruction.Direct Instruction: - Taught and trained over 70 students aged 8-18 as a CEOKids trainer.Support & Consultation: - Provided ongoing support and consultation to both students and trainers.Extensive Experience: - Accumulated nearly 2,000 hours of training and coaching experience, demonstrating a deep commitment to professional development and student success.

Achieving significant sales results: - Successfully generated 285 million VND in sales revenue during November 2020 through effective business consulting and relationship building with clients.Proactive lead generation: - Actively pursued potential clients through cold calls and personalized email inquiries, demonstrating a strong work ethic and initiative.Building a robust network: - Attended 6 business and personal development seminars to establish valuable connections and expand my network of potential clients.Delivering persuasive sales presentations: - Effectively communicated the value proposition of IBC's products and services during seminars, leading to increased interest and conversions.Providing exceptional customer service: - Conducted personalized consultations to understand client needs and recommend tailored solutions, ensuring customer satisfaction and loyalty.

During my time as an Assistant Production Coordinator at VTV, I contributed to the successful production of the live TV show "Kinh Doanh Dễ Hay Khó" by:Providing essential support: - Assisted in the shooting setup process, ensuring smooth execution of live broadcasts.Facilitating communication: - Maintained effective communication between stakeholders, including cast, crew, and management, to ensure a coordinated production process.Managing schedules: - Organized and arranged shooting schedules, ensuring efficient use of time and resources.Coordinating quality evaluations: - Set up meetings for production quality evaluations, contributing to continuous improvement of the show.

Enhanced communication:- Developed compelling email and social media content to engage and inform the Regus community.Revitalized community events: - Played a key role in the re-launch of Regus Press Club's community events, fostering connections and engagement among members.Ensured smooth operations: - Provided essential support for facilities management, including maintaining inventory of office supplies, furniture, and decor, as well as troubleshooting internet/ethernet issues.

Developed and executed effective marketing campaigns: - Created and implemented two holiday campaigns that resulted in a 40% increase in social media engagement.Enhanced brand visibility: - Utilized Facebook Analytics to optimize promotional strategies and strengthen the brand's online presence.Produced creative content: - Developed compelling product advertisements and designed eye-catching illustrations for various marketing initiatives.

Supported classroom instruction: - Collaborated with English teachers to coordinate engaging classroom activities.Facilitated communication: - Conducted and translated student reports, ensuring clear communication between teachers and parents.Provided student support: - Offered consultations to parents, addressing their questions and concerns about their child's progress.

Interpretation Services: - Facilitated effective communication between the Board of Directors and Business Partners by providing consecutive translation / interpretation in English - Vietnamese.

Networking and Lead Generation: - Actively participated in 3 career and higher-education seminars to build professional connections and identify potential clients.Sales Outreach: - Proactively contacted potential customers through cold calls and personalized email inquiries to generate interest in overseas study programs.Customer Consultation: - Provided comprehensive guidance to prospective students on various overseas study options, addressing their questions and concerns.

Content Creation: - Developed engaging content for the company's website and social media channels to promote educational services.

Team 1 - Welcoming Team (2 Members)Lê Nhật Đức : Representative and PresenterNguyễn Hoàng Nam : Representative and Coordinator