- Organizing project documents like FS (Functional Specification), SRS (Software Requirement Specifications), URD (User Requirement Documents), and UM (User Manual) - Assisted in gathering client requirements for mobile app solution development - Participated in mobile app interface design and analysis

Requirement ElicitationBusiness Analysis - Functional Requirement Analysis: Make User Story, Business Process Analysis, Create Diagram BPMNSystem Analysis: Use Case Analysis, Create Use Case Diagram/Acitivity Diagram/Business Function Diagram, Design User Interfacevia FigmaDocumentation: Prepare Documents

Verified the accuracy of the data entered and supported the resolution of data input errors or issues, ensuring data quality and integrityGenerated lists of customer objects, apartments, contracts, etc. based on the available data as requested, providing timely and accurate information for business decisionsProduced reports based on the company’s business operations data, using Excel and Power BI to visualize and analyze data trends and patternsSupported the training of employees in other departments to use the company’s software and systems, enhancing their productivity and efficiencyPerformed other tasks assigned by superiors, such as updating the company’s website and social media accounts

- Wrote and uploaded product advertising posts via website, reaching over 1,000 views per month- Introduced, consulted products and answered customers’ queries via phone and email, increasing customer satisfaction by 30%- Attended Sales Skill Course and learned how to apply effective sales techniques and strategies