As an Operations Manager at Villa Charm M1.10 at Flamingo Dai Lai Resort, I strategically lead villa operations, aligning plans with organisational goals and optimising guest experiences. I have demonstrated financial acumen by managing budgets, implementing revenue strategies, and exceeding financial targets even in low season. I have also ensured property maintenance, regulatory compliance, and effective vendor management for seamless operations. Additionally, I have boosted market presence through effective sales and marketing strategies, resulting in a notable surge in bookings and revenue on third-party platforms such as Airbnb and Agoda.I am currently pursuing a Master of Business Administration degree at Western Sydney University, where I am enhancing my knowledge and skills in business administration, management, and leadership. I have a Bachelor of International Hospitality Management degree from the University of Surrey, where I graduated with an Upper Second-Class degree. I have worked in various hospitality sectors, such as restaurants, bars, and hotels, where I have improved my professional and personal skills, such as customer service, communication, teamwork, and problem-solving. I have also initiated and operated an independent business, The Duke, where I successfully marketed and sold over 1500 products within a dynamic 9-month period, showcasing a strong aptitude for sales and customer relationship management. I am a hard-working, enthusiastic, and well-organised individual, with a passion for learning and growing in the hospitality and business industry.