Duc Tran Email & Phone Number

Vinh Phuc, Vietnam

• Strategically led villa operations, aligning plans with organisational goals and optimising guest experiences.• The occupancy rate of a villa was 100% for 4 months in a row, nearly 90% on almost Friday and Saturday nights; and nearly 40% on weekdays in other months• Demonstrated financial acumen by managing budgets, implementing revenue strategies, and exceeding financial targets even in low season.• Ensured property maintenance, regulatory compliance, and effective vendor management for seamless operations.• Boosted market presence through effective sales and marketing strategies, resulting in a notable surge in bookings and revenue on third-party platforms such as Airbnb and Booking.com.• Develop a marketing strategy in social media platforms to attract more potential customers• as well as to gain interactions

Sydney, New South Wales, Australia

• Collaborated with servers to promptly fulfill specialty drink orders, delivering exceptional service and personalized recommendations, fostering a positive atmosphere at MGallery.• During a period of short staffing, I adeptly juggled multiple roles including waiter, in-room dining server, and food runner at The Porter House, ensuring seamless service delivery across various functions.• Despite challenges faced by the new hotel and its F&B departments, I maintained exceptional standards of service, contributing to the overall success and guest satisfaction at The Porter House.• Played a pivotal role in training new bartenders, imparting knowledge on drink preparation, work processes, product promotion, garnish preparation, and sanitation• Ensured the bar was well-stocked and visually appealing, meeting diverse customer needs while implementing efficient inventory management to promptly fulfill demands.

Hanoi, Vietnam

• Initiated and operated an independent business, demonstrating versatile skills across production, sales, marketing, and customer service.• Successfully marketed and sold over 1500 products within a dynamic 9-month period, showcasing a strong aptitude for sales and customer relationship management.• Maintained an exceptional level of customer service, handling 50-70 inquiries daily, even during late-night hours, emphasizing dedication and commitment.• Established a robust online presence by personally creating and managing both a business website and an e-commerce platform, showcasing proficiency in digital marketing.

Guildford, England, United Kingdom

• Demonstrated exceptional efficiency by quickly mastering a variety of cocktails and efficiently managing simultaneous drink orders.• Instrumental in achieving the restaurant's recognition as "Best Customer Service" in 2019, highlighting a commitment to customer satisfaction.• Took responsibility for monitoring and reporting stock levels to the bar manager, ensuring adequate supplies before opening time.• Thrived in a high-paced, intense environment, serving 300-350 customers per night, showcasing resilience and adaptability.

Guildford, England, United Kingdom

• Executed professional tea and coffee preparation and served wine with a high level of expertise & maintained a strong focus on kitchen hygiene, adeptly preventing contamination and ensuring a clean workplace.• Provided crucial support to colleagues during challenging times, showcasing teamwork and reliability & exhibited consistently professional, friendly, and positive behaviour, contributing to a welcoming atmosphere for patrons.

Master'S Degree, Master Of Business Administration

• Master of Business Administration - MBA • Major: Management • Scholarship: Western Sydney University, Sydney City International.

Bachelor'S Degree, International Hospitality Management

• International Hospitality Management • Awarded the degree of Bachelor of Science with Second Class Honours (Upper Division)

Foundation Degree, Business, Economics, Law And Social Sciences International Foundation

• Associate of Science: Business, Economics, and Law • I had successfully finished a program with 88% overall a year.