Communicative and adaptable professional with 13 years of Customer Service and Administrative experience working in different organizations, including 9 months of experience working for the U.S. Transportation Security Administration (TSA). Extensive experience in managing daily administrative and case management duties and building long-lasting relationships with clients and colleagues. Strong interest in the U.S. immigration Communicative and adaptable professional with 13 years of Customer Service and Administrative experience working in different organizations, including 9 months of experience working for the U.S. Transportation Security Administration (TSA). Extensive experience in managing daily administrative and case management duties and building long-lasting relationships with clients and colleagues. Strong interest in U.S. immigration with comprehensive knowledge of the immigration process, specializing in filing family and employment-based cases. Experienced in managing documentation and ensuring compliance with legal requirements. Committed to providing clear guidance and support to clients throughout their immigration journeys. Strong organizational skills and a thorough understanding of USCIS procedures. Team player with the ability to work effectively in fast-paced environments and deal with ambiguous situations. Fluent in Portuguese and English. Conversational Spanish.