Senior System Engineer - Capital Group
Current• Hands on experience with Globalscape EFT and Managed File Transfer(MFT)• Experience in EFT monitoring, Configuring SSL on the server, EFT modules and permission groups setup.• Experienced knowledge of File Transfer Protocols like SFTP, FTP, FTPS, HTTPS servers using Globalscape EFT• Provided L1 & L2 support and development for Globalscape EFT and ServiceNow • Created and managed change tickets as per change management process.• Handling incident tickets and troubled mail… Show more • Hands on experience with Globalscape EFT and Managed File Transfer(MFT)• Experience in EFT monitoring, Configuring SSL on the server, EFT modules and permission groups setup.• Experienced knowledge of File Transfer Protocols like SFTP, FTP, FTPS, HTTPS servers using Globalscape EFT• Provided L1 & L2 support and development for Globalscape EFT and ServiceNow • Created and managed change tickets as per change management process.• Handling incident tickets and troubled mail to help desk and priority tickets within range SLAs.• Managing the shift rotation of team mates for the project needs.• Performed 24X7 production support.• Operating systems : Windows• Monitoring Tool : Globalscape EFT tool• Ticketing Tool : Service Now Show less