Dudley Bauerlein Email & Phone Number

Morrisville, North Carolina

Morrisville, Nc

Raleigh-Durham, North Carolina Area

Customer care/Sales Representative/Mentor• Addressed customer service inquiries in a timely and accurate fashion• Gave accurate and appropriate information to answer questions, troubleshot issues, and resolved complaints.• Achieved customer satisfaction rating of 97% in 3 months, exceeding corporate target.• Developed effective relationships with all call center departments through clear communication.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.• Monitored random calls to improve quality, minimize errors and track call center staff performance.• Undertook remedial action to rectify any staff shortcomings.• Escalated issues to supervisors when necessary.• Conducted tough conversations with under-performing staff.• Utilized logical thinking and problem solving skills.• Managed a department through excellent organizational, planning and time management skills.

Raleigh-Durham, North Carolina Area

Assistant Warehouse Manager, Assistant Delivery Coordinator-Optimize delivery schedules for North Carolina-Coordinate with purchasing manager to maintain inventory levels (approx. $10 million) at optimum by managing type, style and size of wood products, related finishing products and machinery-Deliver product

Raleigh-Durham, North Carolina Area

- Provided route service to a wide variety of customers, through the pick-up and delivery of facility services products - Guaranteed customer satisfaction by responding to customer inquiries and requests utilizing pro-active problem solving- Grew the existing sales route through the sales of additional items from the company's product line and catalog to existing customers- Built a professional rapport with all customers serviced by exceeding customer expectations

'94-'96 Raf Lakenheath; '96-'05 Seymour Johnson Afb

-11 years of Hydraulic and Pneumatic Systems repair for F-15 C, D & E Models-As a Fully Qualified technician, received highest rating in 20 of 23 Personal Evaluations-Initiated numerous benchmark programsSeymour Johnson AFB, 4 Component Maintenance Squadron, Goldsboro, NC, July 1996 to February 2005Hydraulic Section Team Leader-Directly supervised team of more than 13 on a daily basis-Created several locally manufactured tools to assist in productivitySquadron Training Manager-Worked closely with outside agencies to insure all training requirements for Squadron personnel were achievedRAF Lakenheath, 48 CRS Hydraulic Section, Lakenheath, UK, June 1994 to June 1996Hydraulic Section Technician-As Airman, given the responsibility over Non Commissioned Officer; was primary custodian on Technical Order account and Composite Tool Kit program-Earned 5 Skill Level months ahead of scheduled completion time