➊ CARE IST Testing ✸ (08/17-10/17) • Tested AMDOCS proprietary front-end systems, utilizing SQL in various ORACLE databases for investigations and validations of orders➋ DIPAT Access and Compliance ✸ (04/17-10/17)• Ensured DIPAT (Defect Investigation and Process Automation Tool) was kept synchronized with MyLogins and CCDR (Consolidated Compliance Data Repository) applications, leading to secure user access to DIPAT• Coordinated with applications residing on the same servers as DIPAT along with the DBA for any databases to ensure DIPAT databases were kept updated with all patches. • Created/maintained compliance documentation to ensure DIPAT compliance with AT&T policies➌ DIPAT Support/Developer ✸ (05/16-10/17)• Worked with DIPAT users to obtain requirements for new functionality and enhancements resulting in fewer application errors and better user experiences• Developed and tested enhancements and new functionality using Visual Studio and VB.NET➍ Subject Matter Expert/U-Verse Triage Team/Defect Analyst ✸ (02/10-05/16)• Investigated source of defects using UNIX log files, ORACLE database using SQL queries, and various other tools, reducing time required to correctly assign defects to the correct support team to achieve the Service Level Agreements for defects based on defect severity• Facilitated meetings with defect originators/owner and development/support teams leading to better cross-team relations

➊ Subject Matter Expert/RAS Pricing/Analyst ✸ (11/05-02/10)• Served as liaison between the customers and conversion teams for conversion of AT&T legacy pricing applications into CSS (Common Suite of Systems). • Provided designs and solutions by investigating pricing discrepancies and application issues for all environments.• Designed and implemented JAVA and PL/SQL programs to update pricing records• Coordinated teams as Pacific Bell, Ameritech, and BAPCO regions converted to CSS, maintaining pricing functionality in all regions. ➋ Senior Team Leader/Analyst ✸ (01/00-10/05)• Coordinated teams insuring major functionality of legacy pricing applications was included in the CSS Pricing application.• Designed conversion data validation reports, resulting in better conversion controls allowing legacy pricing tables to convert with no loss of data• Automated monthly and quarterly sales compensation processes, using JAVA, to calculate Sales Representatives and Managers compensation. ➌ Team Leader/Analyst – AT&T CDW (Corporate Data Warehouse) ✸ (06/94-12/99) • Coordinated project to populate CDW with historical data from SNET (Southern New England Telephone) databases.• Ensured Year 2000 (Y2K) compliance by coordinating Y2K compliance project for CDW, leading to zero Y2K related issues.• Increased Marketing base by coordinating activities for enhanced OLAP (Online Analytical Processing). • Served as primary contact for CDW development and maintenance of COBOL, PL/SQL, and VMS/DCL batch programs.• Participated in the design, development, and installation of processes to create more years of summary tables for CDW.

• Designed page layouts for various published magazines and newsletters using QUARK Express, Adobe Pagemaker and Adobe PhotoShop software.