Dudley L Thomas Jr. Email & Phone Number

Frisco, TX, US

DFW Airport, TX, US

As the Sr IT Solution Desk ManagerI oversee the following teams. Solution Desk, Deskside Support, Deskside Engineering, A/V and ITSM.Taken the reins of all technology support aspects for our vibrant end-user community, ensuring their digital experiences are top-notch.Desktop Engineering, overseeing workstation imaging and patching that keeps our digital.

Mclean, VA, US

Managed a team of 10-15 direct reports which included FTEs, contractors, and interns Held bi-weekly meetings with direct reports with check-ins designed to align on engineer-specific needs such as performance and development conversations Provided technical expertise, not only to direct reports but also to the service desk in general Responsible for making.

Mclean, VA, US

Managed a team of associates providing hardware and software support new directed the installation, troubleshooting, and repair of computer systems, printers, and peripheral equipment located throughout the organization Supported branch and corporate applications, leveraging knowledge of current and new technologies Anticipated the needs of clients and.

Deerfield, IL, US

Executive support for C-Level Executives Acted as an expert technical resource for problem resolution; applied diverse technical expertise to identify and correct complex system issues Collaborated with clients to determine and understand business requirements including performing analysis and making suggestions based on business requests Performed daily.

Purchase, NY, US

Executive support, strong customer service, and face-to-face interaction skills Decision-making and problem-solving skills, demonstrating initiative in resolution of problems Dedication to exceeding quality standards and providing products and services of the highest caliber required Managed and coordinated projects and collaboratively with.

Mississauga, Ontario, CA

Able to resolve the majority of technical support issues at the first point of contactProvided support for PC desktop software, PC hardware, and peripheral hardwareDeployment of desktop PCs, and laptops for new hiresCreated, deleted, and modified user’s accountsLiaised with network team to maintain the LAN and WAN networkSAP Administrator SupportIP Phone.

Ontario, CA

Responsible for ensuring the integrity of all network-related criteria for real-time webcastingProactively maintained and ensured all critical real-time connectivity between the mobile webcasting solution and the end-host interfaceLead technical role for all major computer and software elements of the webcasting solutionResponsible for the secure and.

Created, deleted, and modified users with Active DirectoryAdministration of Windows 2000/2003 ServersBuilt, installed, and configured Windows 2000/2003 serversManagement of Exchange 5.5, upgrading to Exchange 2003Backup of all servers (VERITAS 10)Liaise with network team to maintain the LAN and WAN networkAdministration of the Meridian mail systemCreated.

Able to resolve the majority of technical support issues at the first point of contactCollaborated remotely with staff in remote locationsInstalled, configured, and troubleshoot local and network printers and scannersManaged users, groups, and lists in Active DirectoryManaged users and tokens on the RSA Security ServerSupported BlackBerry smartphone.

Information Technology

Certificate, Lan Administration For Novell 3.12