Responsible for overseeing the Service & Technical department, ensuring top-tier customer service, managing repair processes, and fostering strong customer relationships. Deliver exceptional customer service, addressing inquiries and concerns with professionalism and efficiency. Develop and maintain lasting relationships with customers to enhance satisfaction and loyalty. Manage and mentor service team members, fostering a collaborative and high-performance environment. Ensure all service interactions are documented accurately and reports are generated regularly. Maintain comprehensive knowledge of industry standards, practices, and company products and services. Collaborate with other departments to streamline processes and improve overall service delivery. Analyze service metrics and feedback to identify areas for improvement and implement best practices.

Responsible for smoothen the operation of building systems, including HVAC, plumbing and electrical. Monitor daily activities to maintain a safe and functional environment. Vendor Management - Coordinate with vendors for maintenance, repairs and services. Evaluate vendor performance and negotiate contracts to ensure quality and cost-effectiveness. Maintenance Oversight - Supervise maintenance crews to ensure timely and efficient service. Schedule regular inspections and preventive maintenance to minimize downtime. Safety Compliance - Ensure adherence to safety standards and regulations. Conduct regular safety audits and implements. Facility Improvements - Plan and execute renovations, upgrades, both minor and major. Manage budgets and timelines for improvement projects. Long-Term Planning - Develop strategic plans for future facility development and expansion, analyze building performance metrics.

Managed the installation and maintenance of Refrigeration and Air Conditioning systems. Ensure projects adhere to timelines and budgets.Resource Management - Monitor and analyze electricity consumption, water usage, and waste management practices. Promote recycling initiatives and waste reduction programs. Data Management - Maintain accurate records and data related to energy and resource consumption. Prepare reports to track progress and identify areas for improvement. Sustainability Programs - Develop and promote programs that encourage energy efficiency and the use of renewable energy sources. Initiate changes to enhance current practices and reduce environmental impact.New Construction Planning - Collaborate in the planning and design of new construction projects to ensure integration of sustainable.Administrative and Financial Responsibilities - Handle administrative tasks related to project management. Negotiate utility contracts and manage financial aspects of resource consumption.

Planning and Design - Lead the planning, design, and implementation AC/DC power systems of all types. Develop and optimize Telecommunications electrical grounding systems and surge protection systems.System Analysis - Conduct comprehensive power systems analysis, including load analysis and performance studies to assess system capacity and efficiency. Utilize analytical tools to ensure systems meet operational requirements and standards.Technical Support - Provide technical support services, assisting in system configurations and troubleshooting to resolve issues effectively. Battery Systems - Installation and maintenance of switch exchangers and base station battery banks. Comprehensive fault clearing and maintenance for DRA 1900 & CDMA switch exchangers and base stations. Generators - Service, maintenance, installation, and repair of prime and standby generators (5 kVA up to 2000 kVA) and Repair and installation of auto transfer systems and manual changeover systems. Air Conditioning - Precision and comfort air conditioning service and maintenance.Electrical Infrastructure - Panel board wiring and raised floor wiring maintenance, installation and repair. Maintenance and repairs of lightning protection systems, including surge filters, diverters, direct grounding systems, and chemical rods.Power Distribution - Installation, repair and maintenance of DC power distribution panels. Battery banks and generator load testing.