Brooke Duffy Email & Phone Number

Salt Lake City Metropolitan Area

Multi-Unit Visual Manager of 5 stores. Create the company's Visual Standards. Contribute to creating company policies. Physically visit the stores on a daily basis. Train staff on visual standards, customer service excellence, and store maintenance. Work closely with the company owners and corporate office on long-term projects. Help create a positive company culture. Travel out of state to visit stores. Conduct regular store visits and visual walk throughs. Involved in hiring and training store managers as well as disciplinary meetings. Review and analyze sales reports to create visual merchandising plans to maximize sales and KPI's. Work closely with the buyer to update the women's department. Work closely with the heads of Inventory and Marketing Departments.Work with senior managers daily to brainstorm strategies and streamline procedures.

Murray, Utah, United States

Serve as a single point of contact for all reception employees in all offices 5 offices (information dissemination, coordinating reception coverage)Ensure phenomenal service is provided by the SLC reception deskCalls answered timelyReception is open and staffed from 8:00 to 5:00 PMMail sorted and scannedHandle all outgoing mailEnsure office is appropriately stocked with the necessary suppliesRestock the breakroom and conference rooms as necessaryEnsure the office has healthy snack options available for employeesAssist the Team Leads in keeping up to date reportsComplete regular walks of both floors to look for maintenance issuesCreate work orders for maintenance of the buildingAssist Escrow Officers with projectsConference room scheduling managementHelp with party planningCover other offices when reception was out sickManage multiple email inboxesMaintains records by properly filing documentsVarious other tasks related to the escrow department

Murray, Utah

Multi-unit management. Travel weekly to three locations; meeting with store management for walk throughs and special projects, preparing reports for corporate office review, leading conference calls, conducting product knowledge training, exceeding company expectations in monthly sales plan and visual excellence. Recruit, hire and train specialist for each category.Execute monthly floor-sets in multiple departments in all three locations. Plan and execute private and public events that create brand loyalty an increase sales, resulting in monthly bonuses.Creating inspiring visual displays that increase foot traffic to all categories, increasing UPT and ADS.Consistently exceeding sales plan by 10% or more monthly.

South Jordan, Utah

Act as liaison for corporate, making regular visits and interacting with management. Incharge of operational practices making sure each location runs smoothly. Managefour managers and four teams of 50 employees. Coordinate daily with CEO to improvecustomer experience and ensure our high profile clients our satisfied. Plan andexecute fit sessions (pop up shops) for custom uniforms designed for largecorporations. Create floorplans, training manuals, order supplies, bookaccommodations. Recruit, train and supervise employees for events and customerservice. Visit warehouses out of state to review and package product. Work directlywith executive clients as first point of contact. Regular extended stays out of state.

Murray, Utah

Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca's training programs, and continuous coaching on and off the sales floor • Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met • Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills • Acts as a liaison between Boutique Team, District Team Leader, Regional Director, Human Resources and Boutique Operations People/Talent • Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales • Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools • Evaluates and reacts to performance issues fairly and consistently in accordance with out expected practices • Actively establishes open, candid and trusting professional relationships with their team members • Maintains a high degree of personal integrity and hires a team with the same values Guest Experience • Possess the ability to lead by example.

Greater Salt Lake City Area

Manage activities and the achievement of sales and customer service goals for the store or a major product or operational category within the store Create scheduling for store associates within your area and collaborate with manager to execute store plans and priorities. Troubleshoot and resolve routine operational issues independently and collaborate with manger on more complex issues Forecast, budget, and plan for area of responsibility to ensure the store meets business goals. Manage and approve merchandise processing and procedures. Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required.

Orem, Utah

Daily merchandising, floor set planning and execution, replenishment,launches, updates, planning and execution, shipment, selling reports, lossprevention and customer service. Oversee all window execution, installs, and stylingof all window and interior mannequins. Train, coach and direct associateson merchandise, shipment processing, merchandise presentation and visualtechniques.

Designed a new fitting room to update the boutique for their 10-year anniversary.Created new window concepts for both stores each month.Designed an efficient and attractive selling environment through a new floor set.

Created visual displays and assisted in maintaining all three stores. Worked with a team of interns to create an original dramatic focal point for the new store location.Arranged a look-book for the new employees to become acquainted with the merchandise.

Constructed unique display techniques and merchandising methods throughout the store. Worked closely with the Display Coordinator and Visual Manager, to create innovative ways to incorporate ordinary materials that bring a large visual impact to the store front.

Sandy, Utah

Consistently maintained the window displays and sales floor to uphold the store’s brand image.Implemented visual directives provided by the corporate office during floor sets.Regularly received shipment, censored new merchandise and maintained a clean stock room.Handled register transactions along with providing exceptional customer service by outfitting clientele.

Supported the store manager in achieving weekly and monthly sales goals. Executed the company’s visual directive. Maintained and operated an organized and productive store.

Executed window and interior displays that support advertising goals and corporate’s visual directives.Opened and closed store and participated in hiring and training new employees.Directed and supervised over 20 employees.

Associate’S Degree, Visual Communications

Window Presentation, Materials and Props, Lifestyle Presentation, Marketing and Brand Development, Fashion Styling and Coordination.

Associates Degree, General Studies