Kathleen Duffy Email & Phone Number

Boston, Ma, Us

Denver, Co, Us

Lanham, Maryland, Us

Led a team of operations managers to support the operational needs of 200+ partners and 3,000+ courses on edX.org. Collaborated with cross-functional teams to drive partner adoption of internal initiatives and lead projects focused on operational improvement.

Lanham, Maryland, Us

Managed Operations and Relationship Management teams. Led work to ensure availability of content to learners on edX.org. Spearheaded projects related to operational efficiency and improvement.

Lanham, Maryland, Us

Managed team of Partner Managers, developed and led projects focused on improving operational efficiency, and provided strategic account management to small portfolio of key partners.

Lanham, Maryland, Us

Led key internal projects related to finance and operations while continuing to provide strategic account management and support to portfolio of university and corporate partners.

Lanham, Maryland, Us

Responsible for a portfolio of university and non-university partners in the United States, Australia, China, Hong Kong, Japan, and South Korea. Provided strategic account management and support to ensure success of company and partner initiatives.

Boston, Ma, Us

Led and managed 50+ staff members in offices in Boston, Los Angeles, and Chengdu, China to ensure success of 250+ international student programs and 2,000+ international students. Developed and oversaw company-wide operational benchmarks spanning multiple departments.

Boston, Ma, Us

Managed team of seven International Program Consultants and one Program Management Team Lead. Established internal training team and developed new hiring and training process to ensure quality and success of employees.

Boston, Ma, Us

Managed a team of three International Program Consultants and cultivated their problem-solving and client relationship management skills. Responsible for the sustainability and success of 40+ international student programs at secondary high schools across the United States.Led group of 5 school administrators on a two week Marketing & Recruitment trip in China

Boston, Ma, Us

Personally responsible for consulting 23 international student programs at secondary schools across the United States by providing cultural competency support and advising on admissions and enrollment best practices. Designed and implemented first formal training program for new International Program Consultants within 6 months of working in the position, including creation of all training materials and design of training methods.

Developed new client relationships and managed accounts worldwide. Communicated daily with business partners in Taiwan and China to manage product development and process client purchase orders. Managed domestic and international tradeshow exhibition set-up and organization. Translated correspondence, test reports, product specifications, and other documents relating to current and potential product lines. Prompted by the company's need to cut costs, took initiative of reseraching free online resources and subsequently designed a 300 page product catalogue using InDesign and Adobe Illustrator.

Gained 10 years of instructing experience through teaching classes of 30 students ranging from 4-70 years of age. Organized demonstrations, seminars, and competitions in addition to refereeing and coaching at the annual Koammudo competition.

Used Mandarin Chinese to communicate with co-workers and prospective clients. Assessed potential au pair candidates. Recruited individuals and companies for short-term internship programs. Edited and translated documents and web pages.

Masters Of Business Administration (M.B.A.)

B.A., Major: East Asian Languages And Literature (Chinese), Minor: Business Administration

Certificate Of Completion, Advanced Chinese Language

Education record