Specializing in the development of People, Training and Operational Systems that deliver measurable and sustainable results!Partners - Present & Past: Another Broken Egg | Potbelly Sandwich Works | Rooms To Go | Top Gun Facility Services | Bob Popp Facility Services | Furious Spoon | Cheeburger | Movie Tavern | Little Greek Fresh Grill | Big Boy Restaurant Group | The Brooklyn Water Bagel Company | Diversified Restaurant Holdings (Buffalo Wild Wings & Bagger Dave's) | Halo Burger |… Show more Specializing in the development of People, Training and Operational Systems that deliver measurable and sustainable results!Partners - Present & Past: Another Broken Egg | Potbelly Sandwich Works | Rooms To Go | Top Gun Facility Services | Bob Popp Facility Services | Furious Spoon | Cheeburger | Movie Tavern | Little Greek Fresh Grill | Big Boy Restaurant Group | The Brooklyn Water Bagel Company | Diversified Restaurant Holdings (Buffalo Wild Wings & Bagger Dave's) | Halo Burger | National Restaurant Development, Inc. (Popeyes) | Louis Pappas Fresh Greek | BuzzMedia, Inc | Checkers Drive In Restaurants, Inc. Show less

Every once in awhile, you meet someone that really has it all together. They are comfortable in their own skin, are incredibly passionate about what they do, and seem to have TRULY mastered their art. Yet, they haven’t quite “made it” and you just can’t figure out why. Guess what? Neither can they. It seems like all they need is just a nudge.Welcome to THAT moment from both sides of the coin. Your host for this podcast will be Dugan Fry a Training and Development Guru with over 40+… Show more Every once in awhile, you meet someone that really has it all together. They are comfortable in their own skin, are incredibly passionate about what they do, and seem to have TRULY mastered their art. Yet, they haven’t quite “made it” and you just can’t figure out why. Guess what? Neither can they. It seems like all they need is just a nudge.Welcome to THAT moment from both sides of the coin. Your host for this podcast will be Dugan Fry a Training and Development Guru with over 40+ years of helping people get to the next level. Have fun listening and who knows? You just might hear that hidden gem that YOU’VE been seeking, as well… Show less

* Responsible for the Training Strategy, Vision and Delivery for 750+ restaurants* Created Training and Operational Systems for the organization* Directed and developed a team that has gone on to become Company and Franchise Operations Directors, as well as Franchise Business Consultants for the organization* Developed the IMPACT Training Restaurant Program that ultimately saw over 150 certified training restaurants (Franchise and Company) across the system* Responsible for… Show more * Responsible for the Training Strategy, Vision and Delivery for 750+ restaurants* Created Training and Operational Systems for the organization* Directed and developed a team that has gone on to become Company and Franchise Operations Directors, as well as Franchise Business Consultants for the organization* Developed the IMPACT Training Restaurant Program that ultimately saw over 150 certified training restaurants (Franchise and Company) across the system* Responsible for development of operational and training systems for new product line (Cold Creations) - oversaw the first two phases of rollouts nationally for both corporate and franchise locations * Responsible for development of operational and training systems for Wings throughout the nation - oversaw the national rollout for the program* Created the Guest Obsessed Program which ultimately resulted in Rally's begin chosen "The Best Drive Through in America" by QSR Magazine* Tied together all documentation for a Total Systems Alignment with Operations Manual, Training Programs (Management and Team) and all other systems within the organization Show less

* Contracted by Triarc, Inc (Arby's) to develop 6 CD series titled, "The Multi-Unit Program and Guidebook" which represented 6 different growth "slices" that covered 22 different skill areas. Each CD was accompanied by a Guidebook that served as a workbook in which the Multi-Unit Operator completed exercises and assignment.* Developed and delivered "The Six Steps of Training" Workshop for several Checkers Franchisees.* Installed, trained and successfully implemented a new Aloha POS… Show more * Contracted by Triarc, Inc (Arby's) to develop 6 CD series titled, "The Multi-Unit Program and Guidebook" which represented 6 different growth "slices" that covered 22 different skill areas. Each CD was accompanied by a Guidebook that served as a workbook in which the Multi-Unit Operator completed exercises and assignment.* Developed and delivered "The Six Steps of Training" Workshop for several Checkers Franchisees.* Installed, trained and successfully implemented a new Aloha POS system to several Checkers Franchise Restaurants (over 25+ rollouts).* Developed a CD training program for Checkers Drive In Restaurants, Inc. titled, "Improving Your Fry Yield" which successfully lowered food cost across the system. Show less