Kyle Dugan Email & Phone Number

Southampton, Pa, Us

• Managed a portfolio of 350+ Accounts (ARR of 1.5M)• Ensured customers fully leveraged the technology through strategic value driven engagements such as presentations, training(s) and business reviews• Communicated major product updates and releases, ensured client enacts changes based on need, interest and goal alignment • Achieved >98% net dollar retention

Brockton, Ma, Us

• Maintained outstanding working relationships with customers to ensure satisfaction• Worked throughout an assigned territory on prospective customers to develop clientele• Distributed product catalog and flyers to current and prospective clients• Expanded vertical markets through margin management and customer exposure to all categories of sale such as automotive, office supplies, furniture, janitorial, food service and beverage

Orlando, Fl, Us

• Solved issues for golfnow users regarding their golfing reservations, rewards, account information, passwords etc. • Outreach to golf courses and their staff about reservations issues and accommodations• Answered 30-70 calls per day while working on customer emails, and reservation errors• Working knowledge of salesforce, deal caddy, fantasy golf and other affiliate golfing websites

• Assisted members/guests with multitude of issues on a daily basis• Conducted tours of the facility• Highlighted the features and benefits of a YMCA Membership and enrolled 100+ new members

• Initiated marketing and sales strategy to other employees on the latest innovative products from the company• Created customer loyalty by providing first class customer service • Initiated role play with the Sales Associates• Generated $50,000+ in sales for the Seasonal Store

Tampa, Florida, Us

• Involved in the preparation and breakdown of spring sporting events for the University of South Florida in the American Athletic Conference.• Prepared schedules, game credentials as well as other private event set-ups on a daily basis.• Served as liaison to game officials and visiting opponents during softball tournaments, basketball games as well as other events.

Tampa, Florida, Us

• Provided first class service and assistance to Buccaneer’s Season Pass and Club members• Provided assistance to Stadium Club Members while working at the Club Concierge Desk• Assisted in distributing promotional gifts and information to fans during Training Camp, home games and other Buccaneer events

Tampa, Fl, Us

Philadelphia, Pennsylvania, Us

• Served as a Catering Attendant at Buccaneers home games as well as other Raymond James Stadium events. • Assisted in the distribution of food and beverage to players, referees, broadcasters as well as other Buccaneer Employees.• Involved in the preparation of banquets and other private events such as Ronde Barber’s Retirement Party