Chloe D. Email & Phone Number

United Kingdom

United Kingdom

Milton Keynes, England, United Kingdom

via Flex Legal

London, England, United Kingdom

Y1 - Hult International Business SchoolY2 - Ekco

London, England, United Kingdom

Founded a luxury-end, environmentally concerned candle business. Seeking to find solutions and change the relationship between candles and the environment, through formulating a cleaner, longer-lasting burn and educating my audience about the candle making process and how the market can be made 'greener'. Developing a brand identity with the view to be recognised for sustainability in the candle industry, though a long process, I have a drive to succeed and initiative and innovation to back thisManagement of a web presence through building a SquareSpace website, loyal Instagram following which is continuing to grow, and a Facebook page. Ensuring that I am up to date with trends that match my business' ethos and content is relatable to consumers. Impeccable time and business management for product development, order fulfilment, customer service, marketing, and accounting, within which I have self-taught myself an excellent understanding of Excel to build cash flow, balance sheets, and profit & loss accounts, with the ability to turn these into ratios that signal business financial health. Initiative and passion to decisively run the business and enhance the service and products to deliver for new and existing loyal customers.

London, England, United Kingdom

Via Flex Legal (Flex Trainee)

Co-founded a website & blog to promote small businesses; their owners; topics they are passionate about; and to educate small businesses on matters such as sustainability to help their business reach its true potential in highly competitive markets. Engaging with small business owners to find out what makes their small business work and what they want to achieve; working together to develop a personalised business plan.Researching heavily into matters that small businesses must be aware of but are lesser publicised, such as, taxation, insurance, myth busting environmental buzzwords such as the heavily unregulated façade of 'biodegradability' and highlighting ways forward for true environmental friendliness within businessLeading meetings and taking minutes to plan and discuss: - social media content; engagement; future plans; and the progress of the blog and website, always seeking the best content to deliver clients and potential clients.

Managed six of the Top 30 UK Universities in The Times Final Year Student Survey 2022. The role required a high level of prioritisation, efficient and effective time management due to daily long travel to and from meetings, training sessions, and on-campus recruitment. Continually working within tight timeframes to attend meetings, deliver training sessions, recruit, and interview to increase team sizes to meet overall Survey response targets. Orchestrated the recruitment and motivation of 6 teams of 25+ students, ensuring that I was always available to answer any queries or issues they had when carrying out the Survey. Additionally, to ensure the smooth running of the Survey within each team, I was instrumental in effectively organising and delivering training sessions. Approaching the role with flexibility and decisive initiative to ensure that tasks were completed in accordance with Project need. Regularly communicating with Head Office and the wider Project Coordinator team with consistent and concise updates on my University's progress, as well as my personal availability to assist team members. Ensured the best results in the survey in recent years at each university, with an adaptive and collaborative approach, achieving an 80%+ response rate at each university.

Lancaster, England, United Kingdom

Thrived in delivering administrative business and customer service support through confidently answering phone calls and emails, providing reasoned and personal advice and information to current and prospective students, external agencies, accredited landlords and internal departments. Effective use of Excel to deal with large amounts of data, oftentimes, confidential, particularly in ensuring I supported the Senior Accommodation Manager in the management of allocating new mid-year accommodation applicants a room on campus. Maintained the Accreditation Scheme management system, including, re-advertising of properties, uploading of related documents, website and safety certificate checking and chasing up any missing documents from landlords and setting deadlines for return. Assisted with the preparation of management reports for the Head of Accommodation and Head of Facilities to give a clearer picture of the market expectations of student accommodation and demand for the following academic year. Took minutes at team meetings, creating action lists and distributed them among the senior accommodation team. Assisted in running the annual Lancaster University Homes Housing Fair.

Managed six of the Top 30 UK Universities in The Times Final Year Student Survey 2022. Due to the move to remote work for a notoriously field based role and Survey the role required a high level of prioritisation, efficient and effective time management for copious amounts of meetings with University Managers, recruiting through online platforms only, interviewing and delivering training sessions over video platforms. Excellent command Microsoft packages within which I self-taught how to mail merge in order to speed up various administrative tasks within the role, thereby maintaining efficiency with my time. Orchestrated the recruitment and motivation of 6 teams of 25+ students, ensuring that I was always available to answer any queries or issues they had when carrying out the Survey. Additionally, to ensure the smooth running of the Survey within each team, I was instrumental in effectively organising and delivering training sessions. Consistent and concise communication with head office and the wider Project Coordinator team. Improved team morale with regular calls, advice, and check-ins. Approaching the role with flexibility and decisive initiative to ensure that tasks were completed in accordance with Project need. Regularly communicating with Head Office and the wider Project Coordinator team with consistent and concise updates on my University's progress, as well as my personal availability to assist team members. Collaborated with my team to aid the best result for Oxford University in recent years - 70% of survey target.

Communicated with clients in a non-jargonistic manner, to understand the depths of their case and discuss their potential lines of action moving forward. Oftentimes this required me exercise my lateral thought and judgement when clients had not presented or understood all implications of their current position.Effective handling of client calls; understanding; conveying information diligently; handling third party calls on clients' behalf (e.g. Department for Work and Pensions). During the Covid-19 Pandemic, the workload was increased due to the amount of cases being made, as well as, the level of responsibility being taken due to remote working. This demanded a high level of professionalism and attention to client care, to ensure that the client was satisfied with the service and progress of their case. Heavily reliant on legal researching, to delve deeper into a clients matter and maintain that all avenues open to them were brought forward for them to make well informed choices and their case was handled diligently. Remaining adaptable and organised, understanding that cases often present as small but have a lot more to unpack and thus making the client aware of the time required to consult each issue, always ensuring that matters were dealt with in a priority led manner and efficiently.Commercial awareness due to the nature of the role requiring and understanding of issues that could impact our clients.

Lancaster, United Kingdom

Co-founded the Mental Health Society to promote a safe space on campus for all students by running events such as movie nights; games nights; open mic nights; and having charity fundraisers to raise money for Student Minds (raising over £500 for a fun run!)Budgeted for each event held by the society using Excel, and ensured that proceeds were appropriately donated to mental health charities e.g. Student Minds.

Lancaster, United Kingdom

Directed and managed the research requirements at Lancaster University for The UK Graduate Careers Survey 2020, this included leading the market research at Lancaster University for The Times Top 100 Graduate Employers 2020 Guide. Managed, recruited, interviewed and motivated a strong team of 28 students as interviewers for The Times Final Year Student Survey 2020, ensuring the team was without issue, data was high quality, and targets were met. Orchestrated a series of 10 research groups (40 students) on campus which required tight planning and strong communication to fit all groups in a two-week time frame that worked for all. Developed relationships with University media, departments, sports clubs and societies on campus to market the opportunities the Survey presented for students. Carried out promotions and ensured I met sign-up targets for a series of online paid surveys. Streamlined the process of data collection with the recruitment of a reserve team, which was initiated by forward-thinking and a commitment to the end goal in a highly pressurised series of deadlines.

Provided excellent customer service in a high-pressure travel services environment, working on the frontline of customer service to assist customers in the most efficient and effective manner. Refined interpersonal skills through strong rapport building with passengers/customers by understanding the needs and wants of each individual, as well as an understanding of external events that may disrupt the smooth operation within the business. Confidently and professional handled customer and business phone calls.

Lancashire, England, United Kingdom

Promoted Target Jobs to students at Lancaster University's careers fairs. Rapport building and interpersonal contact through product knowledge and subsequent tailoring of marketing to aid in providing a personalised sales pitch to each student. Surpassed targets at each careers fair

Isle Of Man

Seasonal role for the Christmas period.Delivery of a high level of customer service through an in depth product knowledge ensuring that customers feel welcomed, and gain a personalised shopping experience. Ensured attentiveness to customer requests, needs and the requests of team leaders to guarantee a smooth running of business and to meet daily targets. Team work year round and in sales periods when the store is experiencing high demands. This was facilitated and ensured through strong team communication and coordination. Maintained patience with each customer query no matter how long, big or small, and always sought to aim beyond customer expectations due to the extensive product knowledge gained of the niche product ranges available in store and online.Ability to work under high pressure during the busiest sales period and resilience in maintained customer service and the smooth running of business operations.

Isle Of Man

Delivery of a high level of customer service through an in depth product knowledge ensuring that customers feel welcomed, and gain a personalised shopping experience. Ensured attentiveness to customer requests, needs and the requests of team leaders to guarantee a smooth running of business and to meet daily targets. Team work year round and in sales periods when the store is experiencing high demands. This was facilitated and ensured through strong team communication and coordination. Maintained patience with each customer query no matter how long, big or small, and always sought to aim beyond customer expectations due to the extensive product knowledge gained of the niche product ranges available in store and online.

Master Of Laws - Llm, International Human Rights Law, Pass With Distinction

Activities and Societies: Lancaster University Women's Rugby Club

Bachelor Of Laws - Llb, Law, Upper Second Class Honours

Activities and Societies: Mental Health Society, Swimming and Waterpolo Club, Law Society, Law Society Netball

Education record

Sqe Prep, Law