• I developed the use of Cisco WebEx technology to increase the reach of training by facilitating Temple Street educators with the ability to provide e-learning programmes to remote trainees. • I managed and supported the technical delivery of six blended learning programs using Cisco WebEx technology. These included programs provided by Nurse educators, Research and Urology departments.• I planned, designed, scheduled and delivered a variety of software training programs to clinical and non-clinical staff of CHI Temple Street. I promoted these courses online and through email.• I designed and compiled, clinical and non-clinical system training materials such as video content, user guides and checklists.• I managed the twice yearly NCHD clinical portal training program for Doctors, which included compiling and sending invitations, scheduling and delivering daily classes, and providing the option of online training.• I provided key inputs into the selection and development of our online training hub and LMS system.• I ensured continuous and on-going communication to managers, and trainees regarding training progress, resources, needs and issues.• I managed and maintained ICT training resources, ensuring they are appropriate to the various training requirements.• I managed and maintained relevant training records, logs and reports.• I maintained personal professional development through further education and courses from HSE land and Microsoft.

• Provided support, system upgrades and Microsoft systems training to 80 employees in 5 locations.• I created training videos and guides for employees using Camtasia Studio and SnagIt software.• Introduced and managed a cost effective internal helpdesk and asset management system.• Managed 3rd party vendors projects and tracked incidents and escalations through to resolution.• I managed small IT projects from design through to execution and completion.

• Team leader of 2 Level 3 Engineers and 1 Level 2 Engineer in technical project scoping and in successful delivery of multiple varied infrastructure projects to business customers. • Project Manager responsible for project scope, stakeholder interactions and successful project sign off.• Team with Service Desk management ensuring all round service delivery to clients.

As a member of a small group of 4 resolve post Windows 7 issues for 8000+ bank employees..Manage escalated incidents from onsite technical teams to resolution.

• ICT Service Operations management -daily IT support operations management and issue resolution.• Infrastructure Services Management - ensure continuous service and support for infrastructure in 3 networked buildings and data centres.• Management of Help-Desk service and staff objectives and any escalations. Manage vendors supply and service level agreements. • Information Security management through consistent processes and report monitoring and regular risk reviews and mitigation efforts.

•I am responsible for the management and control of Information Security through vulnerability testing and risk identification and mitigation. I am also responsible for SOX regulatory compliance. •I am responsible for maintaining the expectant high level performance and service delivery provided by our vendor IBM. •Responsible for the approval of Change Control requests and Security Exceptions for CERTUS.•As Lead Project Manager I have managed multiple projects to include software upgrades, hardware consolidation, business transformation and site decommissioning.•As the Project Manager for a Windows 7 and Office 2010 upgrade of 500+ devices I had sole responsibility for the Planning, Execution, Control and Closing phases of the project. •Reduced printing and device costs through a hardware consolidation review and subsequent project implementation.•Responsible for the management of staff member’s work objectives and performance appraisals.

• Provision of support to Project Manager in the Execution and Controlling phases of the rollout of Windows 7 to 600+ users using a mix of Citrix and Office 2010.• Facilitated successful roll outs for each department through middle management and affected stakeholders. • Resolution of complex I.T. issues through collaboration with in-house I.T. department and vendors.

• Web developer and social media marketing manager for small businesses. Responsible for the editing of the Student Universal Support Ireland (SUSI) website.

• Incident and Problem Management – Identified and resolved potential IT problems preventing escalation to incidents. Applied Root Cause Analysis processes to discover problem causes. Created procedural checklists to reduce reoccurrences. • Service Delivery and Change Management during takeover transitioning period working in partnership with GB Service Delivery manager to ensure uninterrupted IT support operations across Ireland.• Server Management and Disaster Recovery Contingency Planning - Managed performance of critical database and application servers. Planned hardware and software DR contingency operations.• Vendor Management - Coordinated and assigned workloads to contractors and vendors and ensured timely resolution of requests and adherence to SLAs.• Part of management team implementing an infrastructure migration project to Citrix. • IT Project Manager for all aspects of a Windows 7 and applications upgrade across 5 sites.• Key influencer and decision maker on software upgrades and change controls