Responsible for the delivery of exceptional customer service and support as a premiere IT services provider focused on consulting, design, and implementation services around advanced and emerging technologies.

Direct responsibility for sales operations for the southern half of Florida, to include the Tampa, Fort Myers, Fort Lauderdale, and Miami markets. Focused on driving sales activities across Enterprise, Commercial, Local Government, and Education market segments in support of a $75M annual top-line revenue goal. Mentored and directly assisted team of nine technology sales professionals in their approach to capturing new accounts, discovering and developing opportunities, and closing business. Ensured sales team was properly trained in the products and programs associated with all company objectives. Worked closely with partner community (Cisco, VMWare, EMC, Dell, HP, NetApp, Leibert, etc…) to identify, develop, and close opportunities within the region. Developed demand generation campaigns to support company objectives and pipeline growth. Oversaw customer satisfaction associated with all sales and delivery efforts.

Co-Developed WWT’s Data Center Practice strategy and go-to-market plan. Instrumental in managing and executing against the defined plan, to include leadership through the continual change associated with beginning a new practice. Identified how existing WWT core competencies complemented business within this space. Worked to properly position WWT capabilities with the customer, key vendors, and the internal WWT sales and operational departments. Created and clearly defined categories within the go-to-market plan focused around both driving business and maximizing profit from business opportunities. Developed and executed staffing and training plans on the sales and engineering side to support the go-to-market plan. Helped to drive adoption of the WWT solution through direct sales efforts including the delivery of technical and non-technical presentations, relationship building, identifying and understanding unique business problems, and articulating the WWT value proposition.

Directly responsible for the complete operations of the people, process, technology, and partnerships that comprised the WWT IT infrastructure, supporting over $2.5 billion in revenue. Responsibilities included setting strategic direction, communicating vision, motivating staff, managing vendor and partner relationships, and ensuring efficient and effective delivery against company objectives. Owned responsibility for a project load consisting of 20 – 40 active projects at any given time. Served as a manager of managers, directing the service desk, systems, networking, applications, database administration, and enterprise architecture teams. Acted as a strategic visionary, championing efforts that impacted both technology and business functions with measurable results. Represented the WWT business to potential clients in order to show that the WWT IT capabilities were more than capable of supporting their mission critical business requirements.

Served as chief technical architect and manager for all server, storage, and application operations at WWT. Additional duties encompassed the management of support for WWT sales efforts in both a pre- and post-sales capacity focused around data center solutions. Responsible for the day to day operations of the company’s server and storage infrastructure and all enterprise applications. Performed all duties associated with personnel management. Served as chief technical architect for all IT-related initiatives outside of custom software development. Assisted sales teams by providing technical expertise for sales related efforts within the server and storage space.

Performed pre- and post-sales responsibilities in support of the WWT imaging systems practice focused on the complete design and delivery of custom solutions for customers. Traveled to customer sites accompanying the WWT sales force to discover and qualify imaging systems opportunities with fortune 1000 companies and federal agencies. Once qualified, worked to design the IT requirements and deliver presentations detailing the custom solution back to the customer. After project acceptance, worked to develop and implement servers, storage, workstations, imaging systems, custom databases, and custom developed software solutions into the customer environment. Responsible for absolute customer satisfaction on all engagements.

Part of a team responsible for the complete operation of DISA / DITCO IT systems located at Scott AFB and (3) remote sites located throughout the world. Responsible for the administration & support of Unix and Windows based systems and applications required to support the global procurement staff in completing their daily responsibilities. These applications included email, file system, printing, custom database award tracking systems, public bulletin board systems, electronic document imaging systems, and various other administrative support systems. The availability and performance of these systems were critical to the contract award process in order to ensure that fair opportunity was given to all persons who wished to respond to the government RFPs that were up for bid.