Specializing in Cloud Computing and WebSphere Appliances (DataPower, CloudBurst, XC10 & Cast Iron)Technical pre-sales support: - Benchmarking - STEWs/Proof of Technology (PoTs) - Proof of Concepts (PoCs) - Technical Workshops / Briefings - Develop partner enablement plans - Contract Negotiations Support - Collaborate on complex solution design and lead architectural reviewsTechnical post-sales support: - Maintain partner enablement plans - Best Practices - Technical mentoring - Application review / porting assistance - Product integration assistance - Migration assistance - Installation/Config

- Responsible for assigning new projects to team members as theyarrive: requires matching correct skills, start dates, durations... to thecorrect resource and negotiating with Technical AccountManagers(TAM/TSS) any concerns or gaps in skills requested.- Responsible for working assigned Business Partner projects -Assist IBM Business Partners (ISV and SI) with WebSphere Softwaredeployments (POC, Performance Tuning, Migration, Training, etc..)- Manage large Business Partner projects to ensure their success- Support IBM Business Partners using IBM WebSphere Software onpSeries, iSeries, xSeries, and zSeries.- Responsible for training new team members on controls and projecthandling.- Responsible for tracking and reporting to management on teammember projects- Assists team members on both the Developer Services andDeveloper 2 Developer Teams with technical issues as well asworking with management to ensure the smooth operation of thegroup processes.- Capital Plan owner for the BPTSE Organization.- Capital manager of BPTSE Central lab 100+ machines: AIX,Windows, Linux, Solaris, HP and iSeries machines.- Backup escalation coordinator for Developer 2 Developer Team:Involves handling D2D PMR issues, PMR escalations, PMRAssignment issues, and overall D2D Team function.- ITCS representative AIM Services and Support organization working to drive ITCS compliance throughoutorganization.- BPTSE Focal point for Peer Reviews and SACA

- Assist IBM Business Partners (ISV and SI) to resolve blockingissues during development, configuration, deployment andadministration of solution using WebSphere Products. Issuesinclude hand holding during installation or configuration, finding andreporting defects in WebSphere software code, performance tuningand development training. I would change hand holding to providingguidance.- Resolution may require recreating problems in-house and workingwith support and development organizations inside of IBM.-Supported WebSphere Application Server family of products andRational Development tools on Distributed, iSeries and zSeries.- As member of specialty support group, also supported: WebSphereHost Access Transformation Services(HATS), WebSphere HostOn-Demand(HOD), Communications Server, PersonalCommunications (PCOMM), WebSphere Edge Server, WebSphereApplication Server on z/OS, WebSphere Developer forzSeries(WDZ), WebSphere Application Server for iSeries,WebSphere Studio Client for iSeries(WDSC), and WebSphereCommerce Server.- Single Point of Contact (SPoC) for Ariba and Siebel/Oracle:longer-term projects(months) where all incoming technical requestsare funneled and handled by SPoC.- Point person with the L2 and L3 organizations to ensures thesmooth transition and communication between the differentorganizations.

- Responsible for planning, organizing and facilitating all testcycles(function, system and integration) for the WebSphere EdgeServer product. This included the writing of Test Plans, creation ofstatus and defect reports and reporting status to executivemanagement.- Work within aggressive schedules and ensure software wasthoroughly tested and released on time.- Helped to expanded test team from 6 to 11 test engineers andincreased test automation by 50%.- Throughout the cycle adjusted testing resources(people, hardware,software, etc...), took actions to alleviate issues, and ensureddeadlines were met.- Coordinated review and approval of test scenarios, design reviewsand defect meetings.- Responsible throughout test cycle for anticipating problems andimplementing solutions.- Worked closely with testers and developers assisting them whenneeded. Assistance ranged from execution of tests to addressingissues with management as needed.- Facilitate knowledge transfer with support engineers after thecompletion of each test cycle and coordinated system testpostmortems.- Test cycles encompassed multi-site development and multi-site testing groups.- Extensively use Test Database to share planning information,automated test details, and technical support information.

- Provide technical support for Transarc Filesystems Product AFS.AFS is a distributed filesystems offering the ability to join server andclient machines together into a globally shared information system.AFS is available on most UNIX platforms.- Responsibilities include customer support for national andinternational customer base, trouble-shooting, debugging cores, andsystem recovery for both UNIX, Linux, and Windows based products.- Work directly with development to aid in problem resolution as wellas testing of system deltas.- Pager rotations provide 24-hour support to premium support sights.

- Network administrator for two affiliate companies, The PittsburghResearch Institute and Corporate Health Analysis.- Responsibilities included installing computer network hardware andsoftware; implementing and maintaining VAX, Mainframe, andInternet communications; supervising modifications and developmentof in-house software; and end-user software training and technicalsupport.- On-call 24 hours a day, seven days a week, for network andsoftware issues.- Effective July 1, 1995, The Pittsburgh Research Institute becameThe Pittsburgh Health Research Institute at Duquesne University.