• Lead the Mobility Solutions team supporting three main verticals within Uber's US&C Central Operations org: • The team supports large events and venues across the US&C and some global scope, develops and manages new products and services (Uber Explore, Uber Eats Live, etc.), and works to grow and scale our business and allying with cities and their officials.

• Managed a New Verticals / Special Projects team that supported the design and launch of Uber Explore, Uber Park, Uber Eats Live, and more.• Supported Uber’s post-COVID recovery via high-capacity vehicle/fleet-based commute offerings for Uber for Business customers and enterprises.• Launched a monetization program for Uber’s Mobility Solutions team• Designed a comprehensive Salesforce instance to support the team's comprehensive portfolio of events and venues across the globe, including a third-party data source integration, Internal/external lead generations, sales pipeline, and general data management. This tool saves the team hundreds of hours annually.

• Project manage and execute operational aspects of Uber’s move to Mission Bay: Facilitate conversations with city departments and neighboring businesses; partner to Workplace team on employee movement solutions; partner to Business Development team on partnership negotiations.• Analyze data and business needs to determine best course of action• Craft engaging presentations for internal stakeholders (including senior leaders and executive team members), cross-functional teams, and external conferences• Developed new brand assets/standards for on-site operations

• Established strong non-operations relationships with cross-functional teams to create cohesive operations pre-, during, and post-events• Streamlined Event Ops business practices and built tracking tools for expenses, venues, and our event calendar • Drove key leadership decisions for strategic projects and third-party partner relationships• Developed strategies to improve rider and driver-partner experiences at major venues and large events across the US/CAN; including Super Bowl 52, Voodoo Music & Arts Experience, Indianapolis 500, Calgary Stampede, and more

• Lead the strategic vision and financial performance of the Minneapolis Greenlight Hub• Managed team of Experts to provide customer support for hundreds of new and existing Uber driver-partners weekly• Provided on-the-ground marketing and operational support for Chicago-based teammates

• Design digital communication assets using Photoshop, InDesign, and Illustrator for social media, print, and email• Operate and manage official social media accounts for the College: Facebook, Twitter, LinkedIn, and Instagram• Produce personalized email communications using email service providers Constant Contact and Emma• Analyze donor data to create targeted mailing segments for print and digital solicitations• Utilize my strong multi-generational communication skills to connect appropriately across generations of alumni• Develop simple and articulate reports and presentations for the Gustavus Board of Trustees and other high-level groups affiliated with the College• Manage 20+ student workers (scheduling via When I Work) in the Gustavus call center whom work to raise money for the Gustavus Annual Fund and encourage alumni engagement in events from the Alumni Relations department

• Contributing team member of an award-winning digital strategy and creative agency• Managed web development projects from initiation to completion for leading global businesses and organizations • Contributed SEO and digital strategy expertise to new and ongoing client projects• Monitored and analyzed Google Analytics for multiple client websites• Worked with and supported multiple content management systems (CMS) including WordPress and an in-house proprietary system• Ensured project goals and deliverables were completed within the agreed upon scope and timeline• Lead, motivated, and supported team members on a proactive basis

• Managed preapproval and completed project processes for multiple energy rebate programs via Salesforce.com• Assisted the implementation of efficiency and cohesion improvements for program processes• Conceptualized and produced process training videos, supplemental materials, and collateral product documentation

• Delivered top customer service in a fast-paced, high-pressure retail environment• Mentored new employees by demonstrating leadership and creative ideas• Utilized my strong multi-generational communication skills to present appropriate technology solutions to store guests