- Coordinated and Completed the York University New Manager Training certification.- Designed and implemented the LEADS Learning program as a dynamic leadership training program for all staff focusing on leading self, engaging others, achieving results, developing coalitions, and systems transformation.- Worked as part of the Union Staff Utilization Project committee, assisted in developing the scoping documentation and completed the development of the performance processes and workflows associated with the project.- Completed digital reach: Launched onboarding, recruiting, performance, learning, digital pay stubs and tax documents for community-based teams.- Developed learning programs as part of the Equity, Diversity and Inclusivity committee focusing on allyship, unconscious biases, understanding privilege, and covering.

- Actively participated as a member of the: social committee, equity, diversity, and inclusion committee, education and wellness subcommittee, and joint health and safety commitee.- Evaluated and redesigned orientation content and process as a dynamic digital experience to reduce cost, increase retention, and create a more impactful experience for our staff.- Complete setup and implementation of new components of HRIS (Dayforce) including: Onboarding and Recruiting, Learning Management System, Performance, and Compensation.- Designed and facilitated customer experience and service recovery training based on Cleveland Clinic's Service with Heart program.- Developed and designed a website (PSW Portal) for our union staff to act as a content management system.- Certified by CCHL as a LEADS Leadership Facilitator.

- Develop training solutions in a variety of formats and approaches (web-based, instructor led, blended learning, simulations, assessments etc.) using a variety of authoring and design tools including PowerPoint, Captivate, Adobe Creative Suite, Vyond, Survey Monkey, and WordPress.- Collaborate with SMEs and stakeholders to design and develop learning solutions that focus on achieving performance based learning objectives.- Maintain an awareness of current best-practices and trends within the sphere of learning, development, and performance to create a learning design framework.- Use an agile methodology to design innovative and appropriate learning strategies that deliver upon identified performance outcomes and departmental and organizational objectives.

- Optimized facilitation sessions by redesigning and creating new curriculum content, including instructor guides and master templates for presentations and activities- Created facilitation assessment tools using the CTDP framework to ensure facilitators received multiple sources of feedback to allow for professional growth - Facilitated over 100 sessions, with audiences up to 60 people, managing the coordination of logistics and resources independently and on diverse teams to a variety of audiences and demographics- Managed multiple projects, including; the PrideHouseTO Sport and Recreation Summit, the Region of Peel Sexual Health diversity sessions, and the Ontario Public Service LGBTQ Inclusion and Diversity sessions- Created evaluation reports for clients based on facilitation feedback, and redesigned internal spreadsheet matrixes to better convey information for grant proposals and understanding key metrics of the organization

- Had the lowest attrition and highest overall participant satisfaction- Used multiple facilitation methods including blended learning as a trainer of inbound client care and retail support for Bell Mobility, Virgin Mobile, Solo, and PC Mobile lines of business- Trained 23 month long classes on system knowledge and policy as well as soft skills to classes of roughly 25 participants- Developed new course content and reorganized materials to better suit the needs of the agents in class and on the production floor - Recipient of employee achievement award for introducing metacognitive activities as well as energizers into an adult education environment that were successful and later introduced into other departments - Applied lean methodology to my department's payroll and administrative duties that lead to a shift in how the entire Corporation's training departments completed their payroll and administrative duties.

- Experienced working with multiple cultures, ages, and abilities- Assisted in coaching for the girls’ volleyball and basketball team- Planned, implemented, and assessed unit plans and lesson plans that incorporated blended learning and differentiated instruction- Used a variety of classroom management strategies by creating classroom expectations together with the students, creating flexible seating arrangements, and daily routines

• Cooperatively aided in computer maintenance and troubleshooting for the students and professors in the Bachelor of education program• Showed peers new technologies that may assist them in the classroom, and held one on one and group workshops on using their computers and educational software (Smart Notebook, Iweb, Weebly, Wikispaces, etc.)