Led the process in the acquisition of license from the Petroleum Commission to provide support services in the Upstream Oil and Gas sector. Responsible for the procurement and shipment of all goods and materials needed for contracts awarded, clearance at the port and its safe storage at our warehouse. Working closely with our international affiliates to establish robust network in the oil, gas and mining industry and securing business deals within and outside Ghana. Ensuring efficient contract administration execution, which includes processing all required documents towards the attainment of contracts, meeting all requirements after the contracts have been awarded, relationship management, etc. Responsible for all banking related transactions such as investments, international transfers etc. for the smooth running of the company. Assist with other administrative duties that may arise during the course of the day.

Ensure the Service Level Agreements (SLA) are being met in delivering exceptional experiences to customers on the SysAid platform. Monitor and supervise various branches and e-operations to ensure ATM cards (visa and proprietary) requested are efficiently delivered to customers within the stipulated time frame. Resolve customer complaints before due dates and offer the best solution available to them. Make calls to customers for account activation; follow up calls, thank you calls, customer satisfaction survey etc. to know how best we can satisfy customers beyond their expectations. Send weekly tit-bits to all staff to remind them how best to satisfy customers and keep their business.

Efficiently processed credit facilities for customers awaiting approval and disbursement.Provided an excellent customer service when opening new customer accounts, contributing to the branch achieving the monthly target of 160 New Accounts. Demonstrated a high standard of professionalism in providing financial advisory services that allow customers to make informed decisions and negotiating with customers on the best bank rates available to them.Operational duties, which include clearing of cheques, processing and confirming in-house cheques, salary processing, etc. Assisted in the deposit mobilization campaign for the branch to increase our deposits significantly.

I was given sole responsibility for the Electronic Banking Services in the branch. Frequently working under pressure due to the large customer base of the bank, but maintained an efficient and effective output, as well as excellent customer service experience. I was assigned by the Retail Manager to provide training to interns about the various departments within the branch and delegated tasks. In charge of personal loan disbursement, account opening, customer accounts updates, cheque clearing and assisted the ATM custodian Developed an excel platform (MS Excel Vault Register) for the cashiers, which allowed them to be proficient in their task and improved the accuracy of the monies taken from the vault.I volunteered to be the floor manager and introduced a simple customer service strategy to decongest the banking hall, by attending to customers in the queue.