Facilitated 2 organizational scale 'redesign' solution sessions: increasing Hand Hygiene compliance to 90-97%, Increasing accuracy of a critical 'Isolation List' Create quality improvement tools, education pieces that speed along project management, process improvement to all ranks of the organization. Healthcare improvement can not win the war against waste one greenbelt project at a time. We need the brains and hearts of the entire workforce making a difference in their own work… Show more Facilitated 2 organizational scale 'redesign' solution sessions: increasing Hand Hygiene compliance to 90-97%, Increasing accuracy of a critical 'Isolation List' Create quality improvement tools, education pieces that speed along project management, process improvement to all ranks of the organization. Healthcare improvement can not win the war against waste one greenbelt project at a time. We need the brains and hearts of the entire workforce making a difference in their own work area.Conduct 'dialogue' sessions around various topics to build 'commonness' among a diverse team. It's an insightful manner of team building.Present locally and nationally promoting change, innovation, process change, creativity, culture building, waste reduction..Create workforce 'engagement' program around increasing quality, customer service, safety, efficiency implemented improvements (employees are not short on ideas, just short in supportive environments to turn them into reality)Was the primary contributor to the Management Engineering - Performance Improvement tool site for the Healthcare Information Management Systems Society Show less

Provided guidance to accelerate improvement around the organizationCreated a quality improvement project database for internal benchmarking and formal recognitionDevelop/facilitated customer service change model based in Kotter's 8-Steps of ChangeCreated/facilitated Solution Sessions methodology that, instead of analyze then fix it, designs what needs to be then retrofits it into the organization. Employs WorkOut, Creative Problem Solving and and Accountability Maturity… Show more Provided guidance to accelerate improvement around the organizationCreated a quality improvement project database for internal benchmarking and formal recognitionDevelop/facilitated customer service change model based in Kotter's 8-Steps of ChangeCreated/facilitated Solution Sessions methodology that, instead of analyze then fix it, designs what needs to be then retrofits it into the organization. Employs WorkOut, Creative Problem Solving and and Accountability Maturity model to generate unusually good resultsDesigned an online education course 'Serious About Service' directed toward managers who create the environment for serviceFacilitated solution session around Meeting Culture: infrastructure, training, facilitation changes to eliminate 20% waste in large leadership meetingsConducted Room Service staffing model to based a 45 minute service promise to the patients Show less

Had the privilege of co-developing an on-line education course for physicians on developing a Lipids Management program using the continuous improvement PDCA cycle of improvement. In short they were taught how to develop a practice while learning aspects of continuous quality improvement to optimize it. You might call it concurrent education.sample: Intro to CQI: http://www.lipidsonline.org/slides/slide01.cfm?tk=66

Employed IDEF (SIPOC) Charting at the highest selling Toyota dealership in region (New Orleans)Flow charted the outpatient access through Baylor and Methodist hospitalEmployed creative problem solving and change management with management and staff of a struggling nursing unit and brought them up among the top performers at Rosewood Medical Center in Houston

Developed Hospital Quality Measurement System: co-created a hi level reporting (quality/service) systemFacilitated patient care redesign: Press Ganey patient satisfaction 50th to 80th percentileCo-designed/implemented OR Information System - Provided critical physician/service/room utilization, ICD codingConceived the Super Unit - skunk-works program which prototype ideas then transferred innovations throughoutDesigned Central Supply pull supply delivery system… Show more Developed Hospital Quality Measurement System: co-created a hi level reporting (quality/service) systemFacilitated patient care redesign: Press Ganey patient satisfaction 50th to 80th percentileCo-designed/implemented OR Information System - Provided critical physician/service/room utilization, ICD codingConceived the Super Unit - skunk-works program which prototype ideas then transferred innovations throughoutDesigned Central Supply pull supply delivery system using pickers, packers and put-it-backersFacilitated Patient Classification System rollout to provided nurse staffing/scheduling for ICU’s, floors, dialysisConducted quality improvement thinking classes for all new hire nurses Show less