Duke Diercks Email & Phone Number

Denver, Co, Us

Develop and nurtured relationships with a portfolio of complex enterprise stakeholders totaling $4M in enterprise accounts. Served as link between strategic accounts and product team.Identify upsell opportunities within existing accounts, resulting in increases in upsell revenue as well as cross-sell revenue; actively led the sales process to successful closure.Use data-driven insights to monitor product usage and customer health, resulting in the identification of potential areas of concern and the development of mitigation plans, leading to decreases in churn rate.Conducted weekly calls as well as quarterly business reviews with key decision-makers and C-suite executives, ensuring alignment of goals and business initiatives.Manage accounts across the customer lifecycle, from implementation to adoption to renewal.

Sandpoint, Id, Us

Supported enterprise tier client's from a technical support role (SaaS) to reduce churn, increase tool adoption, and ensure excellent customer experience.Built and maintained strong client relationship with multiple stakeholders of key enterprise level client's including worldwide organization and teams.Developed deep understanding of mobile measurement & MMP platform to effectively communicate complex use cases to enterprise level marketing teams and C-suite executives in the rapidly changing Mobile AdTech space.Increased internal tool adoption for enterprise level client's in the entertainment streaming vertical, leading to broader adoption and implementation by multinational team and generating new business contracts for multiple client's sister companies.Worked cross-functionally with marketing and ops teams to highlight Kochava measurement tools aimed at meeting marketing initiatives as it supports client's core KPIs and campaign ROI.

Developed comprehensive marketing plans for B2B sales and manufacturer incorporating SEO, SEM, social media, and experiential marketing, resulting in increased brand visibility and customer engagement.Implemented lead generation programs resulting in a significant increase in marketing-sourced pipeline for Sales, leveraging both inbound and outbound marketing tactics to capture and nurture leads effectively.Led a successful website overhaul project, resulting in a 289% increase in organic acquisitions through SEO and a 193% increase in goal completions due to conversion optimization.Introduced a content marketing focus using a long-tail keyword strategy, leading to an increase in relevant leads and improved website visibility.Implemented marketing automation software, resulting in increased sales lead interaction and conversions through automated lead nurturing campaigns and website prospecting.Led an IT outsourcing project, negotiating contracts and overseeing implementation, resulting in annual cost savings of $15,000 while maintaining or improving service quality.

The hilarious memoir of one family’s move from the big city to the panhandle of North Idaho. No Jobs. No friends. Just buckets of ignorance. Follow along in horror and hilarity as the family acclimates to the new small town way of life and the author bounces from jobs working in a school cafeteria to selling women’s clothing in a call center to opening a barbecue restaurant. Written in a smart, self-deprecating, salty style, Small Town Ho is all at once poignant and laugh-out-loud funny, full of the struggle of an ordinary family consisting of three boys, one big black lab, one assassin of a cat, and two very tired parents.

• Founded BBQ restaurant and separate fine catering business which included raising capital from investors and securing business loans, developing all menus, menu pricing, and menu mix and product contribution analysis, menu item placement for profitability; conceptualizing décor and graphic design direction; negotiated and purchased capital equipment.• Hired, trained and supervised full-time and part-time employees.• Planned and executed comprehensive marketing program, including radio and print spots, value-added specials, first time buyer promotions, word of mouth campaigns and Google adword marketing programs.• Communicated vision of excellent customer service and implemented programs such as secret shoppers and ongoing training programs to maintain customer service standards.• Full budget and P&L responsibility as well as investor communications.• Maintained community outreach programs through support of local charities as well as synergistic programs such as “guest waiter” programs