Jonathan Duke Email & Phone Number

San Ramon, Ca, Us

Bend, Or, Us

Define strategies to reform customer onboarding processes, strengthen customer advocacy, and improve post-sales support. Revitalize retention strategies by deploying a customer playbook while integrating quantitative and qualitative data analysis. Refine the organization’s peer-sharing capabilities for the customer, facilitating the improvement of the quality of video and audio content to streamline bandwidth traffic. Lead corporate initiatives as part of E-Staff, collaborating with eight senior leaders to elevate organizational growth.Highlights of accomplishments in this role include:• Maximized business exposure by operating with diverse stakeholders from major clients, such as Accenture, Bank of America, Exxon Mobil, Wells Fargo, PNC Bank, TIAA, Progressive, Raytheon/United Technologies, General Motors, American Airlines, CenturyLink, Georgia Pacific, and L3Harris Corp.• Regulated over 100 contacts at Bank of America, contributing to a significant portion of company purchases.• Transformed client engagement processes by incorporating Salesforce and various customer service software involving the management of over 40 accounts for new team members.• Led a cross-functional team of six customer service representatives that surpassed quota by a minimum of 10% annually for three consecutive years.

Bend, Or, Us

Promoted to VP, Customer Success after 8 months as Senior Director, Customer Success.

Bend, Or, Us

Promoted to Senior Director, Customer Success after 2 years as Director, Customer Success.

Bend, Or, Us

Promoted to Director, Customer Success after 11 months as Senior Customer Success Manager.

Bend, Or, Us

Promoted to Senior Customer Success Manager after 4 years as Customer Success Manager

Menlo Park, Ca, Us

Devised sales strategies to penetrate and expand market share within designated Blue Chip customer territory. Demonstrated leadership through coaching, fostering a culture of success within the customer success team.Highlights of accomplishments in this role include:• Exceeded renewal and upsell targets while formulating client engagement and personalized sales strategies.• Drove client retention efforts while governing a portfolio that produced over $4M in annual revenue.• Brought a 100% upsurge in key account value within the first year while cultivating relationships with Facebook, Target, Steve Madden, Western Union, Forex Capital Markets, Insight Card Services, Wawa, Macy’s, Winn Dixie, and Puma.• Received President's Club award while surpassing sales quota by 124%.

Reston, Va, Us

Leveraged technical translation skills to bridge communication gaps and convey the value proposition of the product to prospective clients. Pioneered sales efforts as the first sales representative for a Mobile Enterprise SaaS Startup.Highlights of accomplishments in this role include:• Provided app solutions to a Miami-area Hospital, addressing need for digital platforms without the expense of in-house development.• Played a vital role in increasing venture capital investment by 100% while monitoring strategic sales processes and pipelines.• Identified and secured two new clients in a previously untapped vertical while expanding market reach.

London, Gb

Piloted sales efforts in competitive intelligence, improving strategic positioning and market penetration. Tailored custom packages for clients, recognizing potential redundancy in their existing data resources. Pursued new business opportunities through networking and prospecting. Managed accounts post-sale to amplify customer satisfaction and retention.Highlights of accomplishments in this role include:• Fulfilled growing needs, managing client accounts, encompassing SAP, McAfee, Software AG, VeriSign, Symantec, and EMC.• Led the new business "Hunter" team of three, obtaining top producer status through client outreach and effective sales tactics.• Navigated sales initiatives targeting telecommunications and IT sectors involving information security, recording revenue growth.