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Jonathan Duke Email & Phone Number

Customer Success Leader | Revenue Expansion | Sales Management at Five9
Location: Washington DC-Baltimore Area, United States, United States 9 work roles 1 school
2 work emails found @kollective.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 2 work emails

Work email j****@kollective.com
LinkedIn Profile matched
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Current company
Five9
Role
Customer Success Leader | Revenue Expansion | Sales Management
Location
Washington DC-Baltimore Area, United States, United States

Who is Jonathan Duke? Overview

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Quick answer

Jonathan Duke is listed as Customer Success Leader | Revenue Expansion | Sales Management at Five9, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at kollective.com and a matched LinkedIn profile for Jonathan Duke.

Jonathan Duke previously worked as Director, Customer Success at Five9 and Vice President, Customer Success at Kollective Technology. Jonathan Duke holds Bs, Business Management from George Mason University.

Company email context

Email format at Five9

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{first_initial}{last}@kollective.com
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AeroLeads found 2 current-domain work email signals for Jonathan Duke. Compare company email patterns before reaching out.

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Profile bio

About Jonathan Duke

As a resourceful and driven professional, I have extensive experience in cultivating client relationships, enhancing retention rates, and driving revenue growth across the IT sector.Being skillful at achieving corporate objectives, I have streamlined plans that maximize renewals, optimize solution design, and foster long-term relationships. I hold a proven track record of analyzing market trends and developing effective sales tactics to amplify market penetration.My expertise lies in delivering breakthrough product strategies and translating complex project initiatives into achievable goals. As an influential leader, I have demonstrated servant leadership by overseeing the training of cross-functional teams to foster their development.A few of my career highlights include: • Established and managed a customer success and onboarding management team at Kollective Technology that attained 104% net retention (with several years exceeding 125%).• Piloted upselling efforts, achieving the largest percentage and dollar upsell in the company’s history, amounting to $553K annually (418% increase).• Brought a 100% upsurge in key account value while cultivating relationships with Facebook, Target, Steve Madden, Western Union, Forex Capital Markets, Insight Card Services, Wawa, Macy’s, Winn Dixie, and Puma.• Led a cross-functional team of six customer service representatives that surpassed quota by a minimum of 10% annually for three consecutive years.

Listed skills include Cloud Computing, Enterprise Software, Telecommunications, Salesforce.Com, and 30 others.

Current workplace

Jonathan Duke's current company

Company context helps verify the profile and gives searchers a useful next step.

Five9
Five9
Customer Success Leader | Revenue Expansion | Sales Management
San Ramon, CA
Website
five9.com
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Company profile
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9 roles · 18 years

Jonathan Duke work experience

A career timeline built from the work history available for this profile.

Director, Customer Success

Current
Five9

San Ramon, CA, US

Oct 2024 - Present

Vice President, Customer Success

Kollective Technology

Bend, OR, US

  • Define strategies to reform customer onboarding processes, strengthen customer advocacy, and improve post-sales support. Revitalize retention strategies by deploying a customer playbook while integrating quantitative.
  • Maximized business exposure by operating with diverse stakeholders from major clients, such as Accenture, Bank of America, Exxon Mobil, Wells Fargo, PNC Bank, TIAA, Progressive, Raytheon/United Technologies, General.
  • Regulated over 100 contacts at Bank of America, contributing to a significant portion of company purchases.
  • Transformed client engagement processes by incorporating Salesforce and various customer service software involving the management of over 40 accounts for new team members.
  • Led a cross-functional team of six customer service representatives that surpassed quota by a minimum of 10% annually for three consecutive years.
2021 - Oct 2024

Senior Director, Customer Succes

Kollective Technology

Bend, OR, US

Promoted to VP, Customer Success after 8 months as Senior Director, Customer Success.

2021 - 2021

Director, Customer Success

Kollective Technology

Bend, OR, US

Promoted to Senior Director, Customer Success after 2 years as Director, Customer Success.

2019 - 2021 ~2 yrs

Senior Customer Success Manager

Kollective Technology

Bend, OR, US

Promoted to Director, Customer Success after 11 months as Senior Customer Success Manager.

2018 - 2019 ~1 yr

Customer Success Manager

Kollective Technology

Bend, OR, US

Promoted to Senior Customer Success Manager after 4 years as Customer Success Manager

Mar 2014 - Jul 2018

Customer Success Manager

Genesys

Menlo Park, CA, US

  • Devised sales strategies to penetrate and expand market share within designated Blue Chip customer territory. Demonstrated leadership through coaching, fostering a culture of success within the customer success.
  • Exceeded renewal and upsell targets while formulating client engagement and personalized sales strategies.
  • Drove client retention efforts while governing a portfolio that produced over $4M in annual revenue.
  • Brought a 100% upsurge in key account value within the first year while cultivating relationships with Facebook, Target, Steve Madden, Western Union, Forex Capital Markets, Insight Card Services, Wawa, Macy’s, Winn.
  • Received President's Club award while surpassing sales quota by 124%.
2012 - 2014 ~2 yrs

Business Development

Anypresence, Inc.

Reston, VA, US

  • Leveraged technical translation skills to bridge communication gaps and convey the value proposition of the product to prospective clients. Pioneered sales efforts as the first sales representative for a Mobile.
  • Provided app solutions to a Miami-area Hospital, addressing need for digital platforms without the expense of in-house development.
  • Played a vital role in increasing venture capital investment by 100% while monitoring strategic sales processes and pipelines.
  • Identified and secured two new clients in a previously untapped vertical while expanding market reach.
2012 - 2012

Senior Sales Executive

Current Analysis

London, GB

  • Piloted sales efforts in competitive intelligence, improving strategic positioning and market penetration. Tailored custom packages for clients, recognizing potential redundancy in their existing data resources..
  • Fulfilled growing needs, managing client accounts, encompassing SAP, McAfee, Software AG, VeriSign, Symantec, and EMC.
  • Led the new business "Hunter" team of three, obtaining top producer status through client outreach and effective sales tactics.
  • Navigated sales initiatives targeting telecommunications and IT sectors involving information security, recording revenue growth.
2008 - 2012 ~4 yrs
Team & coworkers

Colleagues at Five9

Other employees you can reach at five9.com. View company contacts →

MP Mike Peth Jr. Mike Peth Jr. Colleague at Five9 Greater Chicago Area, United States, United States View → DG Douglas Grant Douglas Grant Colleague at Five9 Greater Houston, United States, United States View → CL Courtney Laux Courtney Laux Colleague at Five9 San Francisco Bay Area, United States, United States View → RM Ryan Mayores Ryan Mayores Colleague at Five9 Mandaluyong, National Capital Region, Philippines, Philippines View → MD Mavi De Vera Mavi De Vera Colleague at Five9 Metro Manila, National Capital Region, Philippines, Philippines View → DC Danka Chappell-Franicevic Danka Chappell-Franicevic Colleague at Five9 Pleasanton, California, United States, United States View → ER Evan Raff Evan Raff Colleague at Five9 San Francisco Bay Area, United States, United States View → PB Paul Bernardo Paul Bernardo Colleague at Five9 Greater Boston, United States View → JH John Hausmann John Hausmann Colleague at Five9 San Francisco Bay Area, United States, United States View → JM Jay Ma Jay Ma Colleague at Five9 Melbourne, Victoria, Australia, Australia View →
1 education record

Jonathan Duke education

  • George Mason University
    George Mason University
    Business Management
FAQ

Frequently asked questions about Jonathan Duke

Quick answers generated from the profile data available on this page.

What company does Jonathan Duke work for?

Jonathan Duke works for Five9.

What is Jonathan Duke's role at Five9?

Jonathan Duke is listed as Customer Success Leader | Revenue Expansion | Sales Management at Five9.

What is Jonathan Duke's email address?

AeroLeads has found 2 work email signals at @kollective.com for Jonathan Duke at Five9.

Where is Jonathan Duke based?

Jonathan Duke is based in Washington DC-Baltimore Area, United States, United States while working with Five9.

What companies has Jonathan Duke worked for?

Jonathan Duke has worked for Five9, Kollective Technology, Genesys, Anypresence, Inc., and Current Analysis.

Who are Jonathan Duke's colleagues at Five9?

Jonathan Duke's colleagues at Five9 include Mike Peth Jr., Douglas Grant, Courtney Laux, Ryan Mayores, and Mavi De Vera.

How can I contact Jonathan Duke?

You can use AeroLeads to view verified contact signals for Jonathan Duke at Five9, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Duke attend?

Jonathan Duke holds Bs, Business Management from George Mason University.

What skills is Jonathan Duke known for?

Jonathan Duke is listed with skills including Cloud Computing, Enterprise Software, Telecommunications, Salesforce.Com, Saas, Market Research, Account Management, and Go To Market Strategy.

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