Loan Processor | Broker Support
Mortgage Supply
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Duke Alexander Medilo Email & Phone Number
Loan Processor | Broker Support
at
Mortgage Supply
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Loan Processor | Broker Support
Location
Cagayan De Oro City, Northern Mindanao, Philippines
Who is Duke Alexander Medilo? Overview
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Quick answer
Duke Alexander Medilo is listed as Loan Processor | Broker Support at Mortgage Supply, based in Cagayan De Oro City, Northern Mindanao, Philippines. AeroLeads shows a matched LinkedIn profile for Duke Alexander Medilo.
Duke Alexander Medilo previously worked as Customer Service Representative / Appointment Setter at Justpressone, Inc. and Operations Team Lead at Concentrix. Duke Alexander Medilo holds Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services from Cagayan De Oro College.
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Mortgage Supply
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Profile bio
About Duke Alexander Medilo
Dedicated and results-driven professional with five years of progressive experience in the BPO industry. Started my career as a frontline agent and swiftly ascended through the ranks to become an accomplished Operations Team Leader. Proven expertise in overseeing diverse lines of business, including voice, chat, email, and back office operations.Demonstrated skills as a Subject Matter Expert and later as a Senior Quality Evaluator before assuming the role of Operations Team Leader. Successfully led a dynamic team, specializing in customer escalations, supervisor callbacks, and the resolution of complex issues. Acknowledged for excellence with the "Rockstar" title on three separate occasions. Lead a team of level 3 agents who handle escalated cases involving payment disputes and fraud-related concerns. I am also responsible for engaging directly with clients during business reviews and fraud synchronization, ensuring that we meet their expectations and deliver quality service.
Current workplace
Duke Alexander Medilo's current company
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5 roles
Duke Alexander Medilo work experience
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Customer Service Representative / Appointment Setter
Current
Mar 2024 - Present
Operations Team Lead
October 2020 - PresentFraud and Disputes Team LeadMarch 2022 - Present | 1 year and 8 monthsI manage a team of level 3 agents handling escalated cases including payment disputes and fraud-related concerns. I engage directly with clients during business reviews and fraud synchronization. My responsibilities also include monitoring of team metrics through.
Oct 2020 - Aug 2024
Senior Quality Evaluator
*Conducted regular evaluations of the work performed by agents to assess adherence to quality standards.*Provided regular feedback to BPO agents on their performance.*Generated and presented quality-related reports to management and clients.
Jul 2020 - Oct 2020
Subject Matter Expert
August 2019 - July 2020*Assisted customer service representatives in resolving complex issues or escalated problems that require a higher level of product/policy expertise*Conducted training sessions for BPO agents to ensure they have a solid understanding of the subject matter and can perform their tasks accurately.
Oct 2019 - Jul 2020
1 education record
Duke Alexander Medilo education
-
Cagayan De Oro College
FAQ
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What company does Duke Alexander Medilo work for?
Duke Alexander Medilo works for Mortgage Supply.
What is Duke Alexander Medilo's role at Mortgage Supply?
Duke Alexander Medilo is listed as Loan Processor | Broker Support at Mortgage Supply.
Where is Duke Alexander Medilo based?
Duke Alexander Medilo is based in Cagayan De Oro City, Northern Mindanao, Philippines while working with Mortgage Supply.
What companies has Duke Alexander Medilo worked for?
Duke Alexander Medilo has worked for Mortgage Supply, Justpressone, Inc., and Concentrix.
How can I contact Duke Alexander Medilo?
You can use AeroLeads to view verified contact signals for Duke Alexander Medilo at Mortgage Supply, including work email, phone, and LinkedIn data when available.
What schools did Duke Alexander Medilo attend?
Duke Alexander Medilo holds Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services from Cagayan De Oro College.
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