Dukjam Gya Email & Phone Number

India

Managing a team of Technology Support Desk engineers by creating an inspiring team environment, delegating tasks and oversee day-to-day operations. Setting clear goals to team members, evaluate performance and providing feedback on a regular basis. Monitoring overall team performance and report on metrics. Recognizing high performance and reward accomplishments. Discovering training needs and provide necessary coaching. Listen to team members feedback and resolve any issues or… Show more Managing a team of Technology Support Desk engineers by creating an inspiring team environment, delegating tasks and oversee day-to-day operations. Setting clear goals to team members, evaluate performance and providing feedback on a regular basis. Monitoring overall team performance and report on metrics. Recognizing high performance and reward accomplishments. Discovering training needs and provide necessary coaching. Listen to team members feedback and resolve any issues or conflictsTaking proactive measures in order to avoid unnecessary escalations from other teams and end usersSetting up weekly or biweekly calls with other support groups to understand the gaps and improvise the overall support. Show less

Bengaluru, Karnataka, India

In addition to normal BAU, take extra responsibility to manage the shift as shift lead, ensuring the shift goes smoothly without tasks pending and missing on escalations received from end end users. Support low hanging fruits in the team, making sure they catch the patch with the rest of team members and bring value to the team's overall performance.

Bengaluru Area, India

Handles IT issues reported via the Service now ITSM tool. A key mandarin resource for the account and one of the top performers in the Team.

Bangaon Area, India

India

-This role advises and guides the client regarding the use of a broad range of products and services. -We verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, We support the client by answering questions and responding to client requirements. -We provide remote technical support assistance to clients and IBM technical personnel on multiple products… Show more -This role advises and guides the client regarding the use of a broad range of products and services. -We verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, We support the client by answering questions and responding to client requirements. -We provide remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. -We guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction. Show less

Electronic City Phase 1

Bangalore

-This Role involves Analysing ,Designing and Developing User friendly websites.-Make them responsive in nature across the platforms using appropriate tools.-Excessive usage of Web technologies like, JAVASCRIPT, HTML,CSS, BOOTSTRAP, LARAVEL using blade templating .

Master Of Science (M.Sc.) Computer Science, Computer Science

Bachelor'S Degree, Computer Science