Dynamic and dedicated professional with a strong background in providing first-level support and troubleshooting for SFA and SAP systems. Experienced in system issue resolution, SQL report generation, training sessions, and stakeholder communication. Skilled in assessing company processes, identifying improvement opportunities, and recommending solutions, with expertise in user acceptance testing and project management. Proven ability to monitor data flows, collaborate with teams, and resolve integration issues between SAP and SFA systems. Committed to transitioning into Project Management to leverage passion and skills for achieving organizational goals. Passionate about SAP consulting, driven by continuous learning, and focused on building a solid foundation for future success.