Dulara Ratnayake Email & Phone Number

Saint Paul, Mn, Us

Hopkins -Minnesota

- Assisting in leading a high performing team responsible for client contract review & operationalization through the setup of lease & service program pricing and enrollment of client inventory for a growing client base of 5,500+ with 1.5M+ vehicles under management. - Completing audits on key operational processes such as pricing rate setup, writing program enrollment rules for client implementations, inactivation of program pricing for offboarding clients, contract setup & billing audits for at-risk client portfolio and collaborating with external audit firms to ensure compliance with established System and Organization Control (SOC) audit standards. - Implementing new and sustainable operational processes while improving current processes with a focus on driving continuous improvement.- Strong communication and collaboration skills with the ability to liaise with stakeholders at all levels and business areas.- Reporting, Billing data analysis and Root cause analysis for billing errors and working with product teams and IT on resolution.- Supporting the Data Governance team as a Data Steward to establish data governance policies, standards, and procedures.- Mentoring and training new team members to develop their skills and ensure successful performance and growth.

Hopkins, Minnesota, United States

Hopkins, Minnesota, United States

Burnsville, Minnesota, United States

- Managed full-cycle recruitment for Options Minnesota and 3 sub companies: Options Family & Behavior Services, Options Residential and River Ridge. - Demonstrated success in sourcing, attracting, and recruiting top talent and partnering with Business Leaders to understand operational and talent requirements, candidate profile and developing effective recruitment strategies.- Utilized innovative sourcing strategies to attract top talent through job boards, social media platforms, employee referrals, outreach and networking events. - Utilized applicant tracking systems (ATS) and other recruitment tools to streamline the hiring process. - Demonstrated strong communication and negotiation skills to effectively manage the offer process and secure top candidates across various roles and levels.

Eden Prairie, Minnesota, United States

- Guided and facilitated client resale and auction requests of used fleet vehicles maximizing the value of the company's assets and optimizing the resale process.- Analyzed Fair Market Value of used vehicles utilizing multiple pricing guides such as Black Book, Kelly Blue Book, NADA Guide, Manheim, etc. - Performed Financial analysis and provided estimates to clients ensuring the efficient and profitable disposal of fleet vehicles.

Sri Lanka

- Responsible for overseeing the implementation of HR policies in areas of Performance Management, Internal Communications and Employee Engagement across 13 Resort properties across Sri Lanka and Maldives for a staff strength of approximately 2800+ employees. - Developed a Talent Management and Succession Planning model to identify and develop top talent within the organization.- Played a pivotal role in the creation and implementation of Employer Branding initiatives to support the Cinnamon 2.0 Brand rollout and Cinnamon Competency model rollout.- Responsible for the implementation of Employee Surveys, including Great Place to Work (GPTW) and Voice of the Employee (VOE) survey and development of action plans based on findings to address key issues and drive positive changes. - Managed the employee relations and disciplinary process ensuring fairness and consistency and adherence to legal requirements in compliance with labor laws.

Sri Lanka

- Proven track record in full-cycle recruitment processes, including sourcing, screening, interviewing, and hiring candidates across various roles and levels.- Development and implementation of pro-active sourcing strategies by utilizing job boards, referrals, and networking.- Conducted thorough candidate assessments to ensure alignment with job requirements, company culture, and values.- Built strong relationships with candidates, hiring managers, and external recruitment partners to ensure a positive recruitment experience for all stakeholders.

Sri Lanka

- Responded to customer inquiries via phone, email, or chat in a courteous and efficient manner.- Resolved customer complaints and issues by identifying solutions and escalating when necessary.- Provided product information, troubleshooting assistance, and guidance on services.- Consistency met and exceeded performance targets for call quality, response time, and customer satisfaction.