Dulara Ratnayake Email & Phone Number

Saint Paul, MN, US

Hopkins -Minnesota

- Assisting in leading a high performing team responsible for client contract review & operationalization through the setup of lease & service program pricing and enrollment of client inventory for a growing client base of 5,500+ with 1.5M+ vehicles under management. - Completing audits on key operational processes such as pricing rate setup, writing.

Hopkins, Minnesota, United States

Hopkins, Minnesota, United States

Burnsville, Minnesota, United States

- Managed full-cycle recruitment for Options Minnesota and 3 sub companies: Options Family & Behavior Services, Options Residential and River Ridge. - Demonstrated success in sourcing, attracting, and recruiting top talent and partnering with Business Leaders to understand operational and talent requirements, candidate profile and developing effective.

Eden Prairie, Minnesota, United States

- Guided and facilitated client resale and auction requests of used fleet vehicles maximizing the value of the company's assets and optimizing the resale process.- Analyzed Fair Market Value of used vehicles utilizing multiple pricing guides such as Black Book, Kelly Blue Book, NADA Guide, Manheim, etc. - Performed Financial analysis and provided estimates.

Sri Lanka

- Responsible for overseeing the implementation of HR policies in areas of Performance Management, Internal Communications and Employee Engagement across 13 Resort properties across Sri Lanka and Maldives for a staff strength of approximately 2800+ employees. - Developed a Talent Management and Succession Planning model to identify and develop top talent.

Sri Lanka

- Proven track record in full-cycle recruitment processes, including sourcing, screening, interviewing, and hiring candidates across various roles and levels.- Development and implementation of pro-active sourcing strategies by utilizing job boards, referrals, and networking.- Conducted thorough candidate assessments to ensure alignment with job.

Sri Lanka

- Responded to customer inquiries via phone, email, or chat in a courteous and efficient manner.- Resolved customer complaints and issues by identifying solutions and escalating when necessary.- Provided product information, troubleshooting assistance, and guidance on services.- Consistency met and exceeded performance targets for call quality, response.