Dulce Aranda Email & Phone Number

Guadalajara, Jal., Mx

Mexico

The main goal, Quality Assurance wise, is to identify the types of complaints arriving by phone and classify them correctly in order for the client to take proper action with their customers.

Mexico

With previous experience as QA Manager in this same company, I was requested to help create the Metrics Department and design the parameters for the QA agents in order to improve the team’s performance.

Mexico

Planned and scheduled the daily workload according to the available human resources and the demand, with the purpose of satisfying and exceeding the customers' expectations.

Mexico

Created, developed and managed the QA department with the purpose of monitoring and increasing the team's sales, as well as the customer journey and experience.

Mexico

Management of the farm's productivity. I oversaw and monitored the different processes, while coordinating the tasks involved in each stage.

Mexico

From folding clothes to designing outfits for the store mannequins, during my time in this industry I got to learn about the fashion industry and it's supply chain.

Mexico

Bilingual sales agent, top seller during the first year. After which I served as floor support and flex coach, assisting coaches with their work load.