Dulce C. Email & Phone Number

Baltimore, Maryland, United States

Orlando, Florida, United States

• Handled inbound and outbound calls with the objective of collecting delinquent accounts• Served as a bilingual collection representative for auto dealers in all 50 states and US territories• Researched, analyzed, and settled all customer billing disputes• Negotiated settlements and established promise to pay• Performed skip tracing and updated customer information in the data system• Achieved recovery of 80% of bad accounts• Classified overdue accounts for efficient collections• Adapted to changes at work (products, services, policies)

Orlando, Florida, United States

• Introduce Firebirds through an interactive sales presentation to local businesses highlighting the Signature Item sample tray• Work with management on the development of marketing strategy• Build and maintain professional relationships in the local community• Ability to speak publicly with confidence and poise• Work closely with the management team to ensure timely and efficient delivery of requested services by new and repeating customers• Proficient with computer, planning and organizational skills

Orlando, Florida, United States

• Developed a positive working relationship with clients• Communicated with Individuals, Small Businesses and Self-Employed sharing an incredible value proposition• Explained the differences in policy specifics so clients can make informed decisions about their purchases• Assisted with obtaining underwriting approval• Responded to clients’ questions and challenges• Followed up with clients after initial meetings or conversations• Participated in continuing education programs in both insurance and sales

Orlando, Florida, United States

• Scheduled employees to ensure coverage of area• Worked closely with the Costume and Technical supervisors to ensure the quality of guest interactions• Prepared assigned area for operation on a daily basis• Supervised the assigned area to ensure that all policies and procedures were followed• Coordinated all scheduled rehearsals, trainings, costume fittings and related duties• Provided guest service according to Mango’s standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions• Maintained cleanliness and safety in assigned work area and performed all duties in compliance with Mango’s Safety guidelines and requirements. Reported all unsafe or unusual conditions to supervision• Met scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs

Orlando, Florida, United States

• Delivered world-class service and lifetime memories for Disney guest• Performed as and provided assistance to characters/performers, including preparing for shows and sets (getting in/out of costumes, location set-up)• Accompanied performers on set to ensure a safe, friendly working environment and facilitate the guest experience• Assisted Guests and Cast Members with directions, event schedules and other information or assistance as needed• Anticipated and resolve Guest concerns by providing service recovery after character departures including providing alternate solutions and notification of other set times and locations• Understood and maintain Disney Character integrity

Orlando, Florida, United States

• Delivered world-class service and lifetime memories for Universal Guests• Performed as and provided assistance to characters/performers, including preparing for shows and sets (getting in/out of costumes, location set-up)• Accompanied performers on set to ensure a safe, friendly working environment and facilitate the guest experience• Assisted Guests and Cast Members with directions, event schedules and other information or assistance as needed• Anticipated and resolve Guest concerns by providing service recovery after character departures including providing alternate solutions and notification of other set times and locations• Understood and maintain Universal Character integrity