Dulce De Luna Email and Phone Number

• Quality and Environmental System Management of Panduit Operations in Monterrey and LATAM region• Lead Quality Assurance through Quality at the source improvement strategy, Customer complaints reduction up to 40% on the last 3 years.• Coaching and development of direct and indirect employees • Ensure Quality, Environmental, Health and Safety compliance with applicable standards, regulations as well as products’ certifications (such as UL, CSA, ABS, NEMKO among others))• Active contributor in Development & Deployment of Global Initiatives• Customer Relations Quality Management for LATAM region. • Drive Material & Suppliers Quality Improvement • Social Responsibility Management System implementation. Silver level recognition by RBA • Ensure Products and Processes Quality Control through AQP. • Management of HSSE, BBS implementation. TRIR reduction from 0.82 to 0.5• Technical Training management • Drive Continuous improvement through Lean and Six Sigma programs.

• Drive Continuous Improvement initiatives with strong focus in process capability and work standardization• Lead Lean Program Improvement and sustainability• Coaching and development of direct and indirect employees • Active contributor on implement Quality Culture• Leading operation initiatives as part of the Quality improvement strategy• Implementation of Six Sigma program.• Management of Facilities department• Management of EHS & ISO 14001 Management System • Lead Quality, Service and Cost reduction initiatives

· Management of Operational Excellence system· Lead Continuous Improvement deployment among the organization· Coaching to quality and process engineers for Quality, Service and Cost improvements· Active participation as ISO 9001 internal auditor· Leading initiatives to improve Key performance metrics reported in Balance scorecard· Lead implementations of natural working teams focused on improve Quality, Productivityand Cost.· Development and execution of operational excellence strategies• .Associates Training in Lean Fundamentals and CI behaviors

· Key participation in Continuous improvement system implementation team.· Leadership of Six Sigma projects focused on Cost Reduction, Quality and Safetyimprovements· Leadership of Lean Manufacturing projects· Leadership and development of PULL replenishment system implementation.· Coordinate Warranties and FPY improvement teams· Lead implementation of Standardization and Variation reduction Systems.

· High knowledge managing Suppliers Quality System· Lead Suppliers Quality improvements through Quality System implementation obtainingPPM´s reduction.· Management and Control of Rejected Material Inventory· Active participation as ISO 9001 internal auditor· Constant participation in Continuous Improvement projects· Active participation in the development and maintenance of PFMA· Lead Quality process audits and improvements· Lead Suppliers audits

· Development of capacity suppliers improvement· Planning and Logistic of materials· Active participation in new products development projects· Shipment and Logistics of Finished goods