Communicable Disease Control, Provincial Population and Public Helath.

• Provide administrative support for multiple Comfort Care Aides at various locations in a range of care settings across Alberta for AHS.• Sending/receiving emails, managing sensitive and personal documents to be placed in a live platform to have them ready for HR. Requesting VSC’s, creating spreadsheets, following up with candidates on missing documents, and or provided extra support when in need.

Provided support to internal Affordable Housing Divisions, assignments in administration services such as filing, typing, copying, scanning, printing, sending faxes on behalf of other colleagues and handle multiple projects.

Administrative Support: Promoted quality service across daily business operations—spearheaded daily reception duties, sorted and distributed incoming mail, managed clients’ file, verified information, administered down payments on vehicle sales, developed receipts and submitted clients’ information to designated departments. Prepared daily cash counts, submitted end-of-day reports and oversaw cash balancing activities.Customer Service: Drove the highest standards of customer service to exceed service ratings—managed high-volume phone calls and direct inquiries to designated departments that included sales, service, finance, parts and administrative divisions. Acquired customer identity and credit card information to process purchases, test drive and issue loaner vehicles. Administered complaints, resolved conflicts and followed up as required.Invoicing & Documentation: Boosted administrative accuracy, mitigated errors and provided support to all departments—utilized customer database and POS system to input clients’ information, develop receipts and acquire payments. Architected custom MS Excel Worksheet to track company-wide inventory of temporary plates, update daily logs, identify stock variances and report discrepancies to senior management.Office Management: Mitigated downtime and ensured constant availability of office supplies—presided over the tracking of frontline supplies and stationery items that included paper files, hot and cold beverage supplies, mailing stamps and other items. Supported with the procurement of needed items department-wide to promote efficiency. Utilized a multi-phone line system and oversaw the programming of office extensions as required.Inventory Control: New car inventory report: provide stock numbers for new vehicles, delivering quick, accurate and effective information to management on vehicles that are ready to be delivered, in stock, or fleet, giving priority to sold orders.