Dulce Gisel Valle Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

- Provide positive environment for guests' comfortability, relaxation- Prepare the bar for guest service and assist in preparation tasks - Stay up to date on current specialties, menu deviations, etc. - Prepare garnishes for all drinks and both am and pm shifts - Prepare drinks to recipe specifications- Prepare batches for drinks/cocktails with necessary ingredients- Perform basic cleaning tasks as needed or directed by supervisor- Logging in daily cleaning tasks onto Jolt - Varying schedule to include evenings, holidays, and extended hours as business dictates- Complete waste log reports and batch/garnish reports for every shift

Nashville, Tennessee, United States

- Manage/supervise restaurant when manager is not present- Delegate duties as coordinator to door/floor/board co-hosts- Execute restaurant floor and customer traffic- Assist guests with reservations, special requests, food orders, etc. - Inventory Management- Holiday reservation booking/coordination- Support foh/boh staff with food/alcohol orders/ execution & customer traffic communication- Greeting & seating guests to assigned tables based off volume control, reservations, available seating- Making menu item recommendations- Communicating any food allergy or special nutrition needs to kitchen staff- Ensuring all orders are filled quickly/accurately and reflect high quality-Providing attentive service to diners, refilling drinks as needed, checking in during meals as needed-Promptly addressing any customer service issues

Nashville, Tennessee, United States

- Balancing accounts from day shift- Managing front desk activity and handling guest check-ins and check-outs- Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest requests/preferences- Handling customer requests and complaints and directing other employees or departments accordingly - Process invoices, post checks to vendors and distribute employee checks- Managing and updating all official documentation pertaining to the role - Ensuring that all end-of-day activities have been successfully executed by employees in all departments- Answering calls and queries related to potential booking- Schedule guest wake-up calls and reservations for the following day

Nashville, Tennessee, United States

- Conducting staff meetings at the beginning of every shift to set goals for the day and reflect hotel forecast to prepare team- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met- Scheduling staff shifts & organizing replacements as required - Investigating & addressing housekeeping complaints regarding housekeeping services- Complete and ensure special/guest requests are fulfilled- Inventory management for cleaning supplies/ordering stock as needed- Issuing cleaning supplies & equipment to housekeeping staff as needed- Screening applicants & recommending promotions, transfers, & dismissals- Performing various cleaning duties in instances of staff shortages- Lead, train, supervise work of department staff, assist with scheduling, employee guidance/direction- Ensure staff is properly trained, aware of hotel brand standards & Emergency Procedures to direct/provide guidance accordingly- Lead by example & adhere to policies & standards & ensure department adheres as well- Provide direction, instructions & will make decisions to ensure a smooth operation of departmental functions - Provide overall guidance & feedback to ensure work activities are properly completed & communicate to Rooms Division Director any additional concerns that need to be addressed- Support other operational needs to ensure adequate supplies & materials are in stock and the department is operating according to budget- Attend mandatory safety & other training meetings as required

Nashville, Tennessee, United States

- Greet guests and take food order; provide information about products and looks for opportunity to "up-sell" products- Prepare all drink orders to company standards- Operate cash register receiving payment from customers in cash or credit card, accurately counts and provides change to guests as required, follow customer service and cash handling policies and procedures- Clean and restock guest area- Maintain calm demeanor during periods of high volume or unusual events to keep store operating - Set positive example for the shift team- Bus tables/bar, ensure sanitation for areas of bistro- Count cash register bank at the beginning and ending of each shift - Know how to operate full bar whilst serving beer, wine, and cocktail drinks- Consistently ensure each bar patron is legally able to be serviced- Keep supplies stocked and organized - Quickly make drinks and serve them efficiently - Communicate effectively and professionally with other coworkers

Nashville, Tennessee, United States

- Demonstrate professional and courteous communication with all hotel guests and staff• Perform all guest check-in and check-out procedures following Four-Star Four-Diamond standards• Provide phone coverage for PBX/Star Service as needed for guests, external sources, and direct callsto appropriate personnel• Provide concierge coverage as needed for guests; accommodate reservation requests and amenityrequests• Obtain or confirm guest information, assign rooms based upon availability, special requests, and hotelpro- motions, activate and distribute keys, etc.• Inform guests of hotel amenities, offerings, and upgrade opportunities• Verify and electronically capture credit cards for authorization, handle cash, make change and balancean assigned house bank• Field guest complaints, conducting thorough research to develop the most effective solutions andnegotiate results. Listen and extend assistance in order to resolve problems such as price conflicts,insufficient heating or air conditioning, etc. Remain calm and alert especially during emergencysituations and heavy hotel activity.• Communicate with necessary departments to execute room availability, guest requests, safetyrequirements, and ensure guest satisfaction

Nashville, Tennessee, United States

- Manage/supervise restaurant when management is not present• Execute restaurant floor and customer traffic• Assist guests with reservations, special requests, cake orders, food orders, etc.• Compile, copy, sort, and file records of restaurant activities• Inventory management• Holiday reservation booking and coordination• Assist guests with restaurant reservations, special requests, cake orders, food orders, etc.• Support foh and boh staff with food execution and customer traffic communication• Operate office machines, such as photocopiers, scanners, voice mail systems, and personal computers