Dulce G. Email & Phone Number

Lisboa, Portugal

Content Moderator at Accenture Portugal, I have honed my skills in evaluating online content and ensuring adherence to client policies. With 8 months of experience, I have developed expertise in maintaining high-quality standards and supporting diverse workflows. My role involves reviewing social media, web pages, and advertising content to ensure compliance with client guidelines.♦ Content Evaluation Expertise: Evaluated online social media, web page content, and advertising materials to ensure alignment with client policies and guidelines.♦ Quality Assurance: Maintained high-quality standards in reviewing cases, ensuring accuracy and consistency in decision-making.♦ Workflow Support: Supported diverse workflows, products, and markets, demonstrating adaptability and flexibility in content moderation.♦ Policy Adherence: Ensured strict adherence to client policies and guidelines, protecting brand reputation and integrity.♦ Data Analysis: Utilized data analysis skills to identify trends and patterns in content, informing moderation decisions.♦ Confidentiality and Discretion: Demonstrated ability to handle confidential and sensitive information with discretion and professionalism.

Lisboa, Lisboa, Portugal

I dedicated four years to academic excellence, cultivating a strong foundation in social sciences and politics. My undergraduate studies equipped me with essential skills, knowledge, and perspectives, preparing me for a successful career.♦ Academic Excellence: Demonstrated commitment to academic achievement, consistently meeting coursework requirements and deadlines.♦ Research and Analysis: Developed strong research skills, analyzing complex social and political issues, and presenting well-supported arguments.♦ Team Collaboration: Fostered effective teamwork skills through group projects, promoting collective learning and problem-solving.♦ Global Awareness: Gained in-depth understanding of global issues, including world history, international relations, and sociological perspectives.♦ Critical Thinking: Cultivated critical thinking skills, evaluating complex information, identifying patterns, and drawing informed conclusions.♦ Disciplinary Knowledge: Acquired comprehensive knowledge in social sciences and politics, laying the groundwork for specialized expertise.

Avilés, Principado De Asturias, España

As a part-time Waitress at Plazas in Avilés, Spain, I provided exceptional customer service and ensured a seamless dining experience for patrons. During my 3-month tenure, I honed my skills in hospitality, teamwork, and time management. My responsibilities encompassed attending to customers, maintaining a clean environment, coordinating with kitchen staff, and managing transactions.♦ Customer Service Excellence: Delivered high-quality service, guaranteeing a positive experience for diners and fostering loyalty.♦ Section Maintenance: Ensured a clean and organized environment in assigned sections, adhering to food safety and hygiene standards.♦ Kitchen Coordination: Collaborated with kitchen staff to ensure timely delivery of orders, streamlining service efficiency.♦ Transaction Management: Effectively handled cash and card transactions, maintaining accuracy and security.♦ Time Management: Demonstrated ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.♦ Teamwork and Communication: Worked collaboratively with colleagues to ensure seamless service, resolving issues promptly and professionally.

Lisboa, Portugal

I provided exceptional visitor services and supported the smooth operation of the exhibition space. During my 5-month tenure, I honed my skills in customer service, teamwork, and organisation.♦ Visitor Support: Delivered top-notch assistance to visitors, ensuring a welcoming and informative experience.♦ Exhibition Maintenance: Conducted regular inspections of exhibition rooms and artworks, adhering to MNAA guidelines.♦ Customer Service: Provided expert guidance and referrals, addressing visitor inquiries and enhancing their overall experience.♦ Team Collaboration: Worked closely with colleagues to ensure seamless exhibition operations, fostering a positive team environment.♦ Attention to Detail: Demonstrated meticulous attention to detail, ensuring exhibits were properly maintained and displayed.♦ Cultural Competence: Developed knowledge of art exhibitions and appreciation for cultural heritage, enhancing visitor engagement.

Lisboa, Portugal

Museum Exhibition Assistant, I provided critical support to ensure the smooth operation of the exhibition space, delivering exceptional visitor experiences and maintaining the integrity of the exhibits.♦ Visitor Engagement: Provided expert guidance and assistance to visitors, enhancing their understanding and appreciation of the exhibits.♦ Exhibition Maintenance: Conducted regular inspections of exhibition rooms and artworks, ensuring adherence to museum standards and guidelines.♦ Customer Service: Addressed visitor inquiries, resolved issues promptly, and fostered a welcoming atmosphere.♦ Team Collaboration: Worked closely with museum staff to ensure seamless exhibition operations and supported special events.♦ Attention to Detail: Demonstrated meticulous attention to detail, ensuring exhibits were properly maintained and displayed.♦ Cultural Competence: Developed knowledge of art, history, and cultural heritage, enriching visitor interactions.

Lisboa, Portugal

As a Content Reviewer at Majorel S.A., I played a critical role in ensuring the integrity and compliance of online content. Utilising my attention to detail and analytical skills, I evaluated social media, web pages, and advertising materials to guarantee adherence to client policies and guidelines. This position demanded a high level of expertise, adaptability, and commitment to maintaining exceptional quality standards. My experience in this role has equipped me with the skills to navigate complex content moderation scenarios and provide top-notch support to diverse workflows and markets.♦ Evaluated online social media, web page content, and advertising materials to ensure compliance with client policies and guidelines.♦ Maintained exceptional quality standards in reviewing content, adhering to stringent criteria and protocols.♦ Supported diverse workflows, products, and markets, demonstrating adaptability and expertise.♦ Applied in-depth knowledge of client policies and guidelines to make informed content moderation decisions.♦ Collaborated with internal teams to resolve complex content review cases.♦ Contributed to maintaining a safe and respectful online environment through thorough content evaluation.

Lisboa, Portugal

I had the opportunity to contribute to the success of the event and gain valuable hands-on experience in event management, data collection, and logistics, I worked closely with the Measurement and Operations teams, playing a key role in ensuring the smooth execution of the event. This 2-month apprenticeship provided invaluable insight into the inner workings of large-scale event production.♦ Data Collection: Assisted the Measurement Team in gathering extensive data during event hours, informing future event strategy.♦ Event Logistics: Managed operational aspects, including info desks, cloakrooms, and directional signage, ensuring seamless attendee experience.♦ Team Collaboration: Worked closely with event staff to resolve issues promptly and efficiently.♦ Time Management: Demonstrated ability to multitask and prioritize tasks under pressure.♦ Problem-Solving: Utilized critical thinking to address logistical challenges and provide effective solutions.♦ Event Operations: Gained insight into inventory management, data entry, and event execution.

As a General Virtual Assistant and Social Media Manager, I provided comprehensive support to executive-level clients, ensuring seamless day-to-day operations and exceptional customer service. Leveraging my expertise in social media management, content creation, and customer service, I successfully managed projects across multiple platforms, driving engagement and growth. My ability to build strong relationships, provide tailored solutions, and deliver outstanding support enabled me to establish a loyal client base. This experience has honed my skills in social media strategy, content creation, and customer relationship management.♦ Provided executive-level administrative support, ensuring seamless day-to-day operations and exceptional customer service.♦ Successfully managed social media projects across Pinterest, Instagram, and TikTok, driving engagement and growth.♦ Built and maintained a loyal client base through tailored solutions and outstanding support.♦ Created and implemented social media strategies to enhance brand presence and online engagement.♦ Developed and scheduled content calendars to ensure consistent and timely posting.♦ Analyzed social media metrics to optimize content performance and inform future strategies.

Lisboa

Key Account Manager at Cult Moods, S.L., I was responsible for managing critical client relationships, coordinating cross-functional teams, and driving business growth through data-driven insights. Utilizing my exceptional communication and organizational skills, I fostered effective collaboration with web developers, influencers, and creatives. My expertise in competitor research, social media analytics, and reporting enabled me to provide actionable insights and strategic recommendations. This experience has equipped me with the skills to navigate complex client relationships, analyze market trends, and drive business expansion.♦ Coordinated with web developers, influencers, and multidisciplinary creatives via email, fostering effective collaboration.♦ Conducted competitor research, analyzing data to inform strategic documents and reports.♦ Organized and analyzed social media analytics, providing actionable insights for business growth.♦ Developed and maintained comprehensive reports on client performance and market trends.♦ Built and maintained strong relationships with clients, ensuring satisfaction and loyalty.♦ Identified opportunities for growth and proposed strategic solutions to drive business expansion.

Lisboa, Portugal

As a UX Designer at Cult Moods, S.L., I played a pivotal role in shaping the visual identity and user experience of the company's digital products. During my tenure, I focused on crafting intuitive and aesthetically pleasing solutions that enhanced user engagement and navigation. Collaborating closely with cross-functional teams, I applied my expertise in visual design, prototyping, and branding to drive innovation and growth. This experience allowed me to develop a deeper understanding of user-centered design principles and the importance of adaptable branding.♦ Created visual design prototypes to test and refine new navigation systems, enhancing user experience and accessibility.♦ Designed icons and graphical elements that aligned with the company's evolving brand identity.♦ Developed and implemented solutions for a revamped navigation system, streamlining user flow and interaction.♦ Updated the company's branding to meet future needs, ensuring consistency and cohesion across all touchpoints.♦ Collaborated with developers to ensure seamless integration of design solutions into existing product infrastructure.♦ Conducted design research and analysis to inform design decisions and optimize user engagement.

Avilés, Principado De Asturias, España

I delivered exceptional customer service, managed bar operations, and collaborated with staff to ensure seamless service. My 3-month tenure honed my skills in hospitality, multitasking, and teamwork.♦ Customer Service: Greeted and interacted with customers in a friendly, professional manner, fostering a welcoming atmosphere.♦ Drink Service: Served beverages efficiently and courteously, meeting customer expectations.♦ Bar Management: Restocked and organized supplies, maintaining a clean and well-stocked bar area.♦ Team Coordination: Communicated effectively with servers, kitchen staff, and other bartenders to ensure smooth operations.♦ Time Management: Demonstrated ability to multitask, prioritize tasks, and manage pressure during peak hours.♦ Attention to Detail: Ensured accuracy with orders, handled cash and credit transactions, and maintained a clean workspace.

Avilés, Principado De Asturias, España

Administrative Assistant for the Asociación Africanos Asociados Del Principado de Asturias, I played a pivotal role in supporting the organization's mission to foster intercultural relations and social aid. During my 2-year tenure, I developed expertise in project management, fundraising, and community outreach.♦ Project Development: Designed and submitted projects to international and regional institutions, securing funding for social aid initiatives.♦ Intercultural Relations: Fostered dialogue and understanding between migrant and local populations through community events and programs.♦ Fundraising: Organized successful fundraising events, contributing to the association's financial sustainability.♦ Administrative Management: Oversaw administrative tasks, ensuring seamless day-to-day operations.♦ Public Relations: Developed and maintained relationships with stakeholders, promoting the association's mission and values.♦ Strategic Planning: Collaborated with the team to develop organizational strategies, enhancing overall impact.