Supervision and management of a team composed of over 20 people in a 24/7 technical project. As a leader, I take accountability for team's metrics and create action plans when metrics are missed by creating/maintaining metric reports which are reported to 1st line managers and take proper action to imprve teams performance. Ensure the team well understands the client’s contract in order to dispatch a technician within their schedule and proper skills and certifications to repair the reported… Show more Supervision and management of a team composed of over 20 people in a 24/7 technical project. As a leader, I take accountability for team's metrics and create action plans when metrics are missed by creating/maintaining metric reports which are reported to 1st line managers and take proper action to imprve teams performance. Ensure the team well understands the client’s contract in order to dispatch a technician within their schedule and proper skills and certifications to repair the reported machine.Lead team targets to match business metrics, performance standards and SLAs through Saleforce. I foster team buildings, coachings, encourage the team to share knowledge, highlighted problems and/or critical situations to management or team. As a TL I represent the team by being pro-active in everything regarding team behaviors and encouraging them to mutual respect, collaboration and commitment. I ensure team`s assessments are current by using regular effective performance review meetings and act upon weekly/monthly OP Reports. Show less

Trained 15 to 20 trainees per month on the use of their tools, customer service and sales closing strategies. Also facilitated trainees to overcome initial resistance and objections while closing a sale through a pone call. Ensure my teaching method reaches up all learning styles, auditive, visual and kinesthetic. Provide administrative weekly reports on all KPI’s; sales, attendance and rewarding points.Responsibilities: Facilitate, coach and follow up trainees learning skills and methods… Show more Trained 15 to 20 trainees per month on the use of their tools, customer service and sales closing strategies. Also facilitated trainees to overcome initial resistance and objections while closing a sale through a pone call. Ensure my teaching method reaches up all learning styles, auditive, visual and kinesthetic. Provide administrative weekly reports on all KPI’s; sales, attendance and rewarding points.Responsibilities: Facilitate, coach and follow up trainees learning skills and methods on product knowledge and tactics to a closing sale. Provide and update attendace and performance reports.Achievements and Skills: Strongly Customer Driven Focus with organizational skills, CSP, CRM management, team management, coaching. Report personnel issues to first line managers, report process challenges/gaps to program managers and perform root cause analysis and create control barriers to ensure we meet client`s SLA and metrics. Management of Word, Excel, PowerPoint, Microsoft Teams and Salesforce. Show less

English electricity campaign in Texas, US. Responsibilities: customer service, collections, service activation and retention. Achievements and Skills: Improvement in sales closing. Promoted to a closer’s team and was achieving great comissions on customer retention, upgrades and new contracts as well as selling insurance. Use of CRM and Excel.

Pre-approved monetary loans to Latin Americans and Americans living in the United States through a CRM program. Likewise, it maintained a customer billboard to follow up on their credit, collection and retention.