Dulce R. Email and Phone Number
Regional Delivery Lead/IT Director. Long-standing experience leading Infrastructure teams and Support Engagements, Team Management and Customer Deliveries to success.Wide knowledge in multidisciplinary areas as Service Management, Customer Services, Service Desk, Project Management, Site & Remote support.Nearshoring.Committed to keep learning & improving.
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Regional Delivery LeadTata Consultancy Services Aug 2022 - PresentQuerétaro, MexicoDirect interface on Relationship with Customer. Establishing communication for cross collaboration for operations, E2E services, customer satisfaction and continuous improvement. Resources, Operations & Deliverables management. -
Information Security Coordinator & Crisis Management LeadTata Consultancy Services Feb 2017 - Nov 2022Querétaro, Mexico
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Service Delivery ManagerTata Consultancy Services Mar 2021 - Aug 2022Querétaro, MexicoDirect interface on Relationship with Customer. Establishing communication for cross collaboration for operations, E2E services, customer satisfaction and continuous improvement. Resources, Operations & Deliverables management.
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Information Technology Operations ManagerTata Consultancy Services Aug 2020 - Mar 2021Querétaro, MexicoDirect interface with customer management. Responsible for overall program delivery and performance, communications, talent management and customer satisfaction.
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Euc Delivery LeadTata Consultancy Services Feb 2017 - Aug 2020Querétaro
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Major Incident ManagerTata Consultancy Services Feb 2016 - Mar 2017Querétaro Y Alrededores, México
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High-Major Incident ManagerTata Consultancy Services Nov 2015 - Feb 2016
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High Incident ManagerTata Consultancy Services Jul 2015 - Nov 2015Querétaro, México
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La Service Desk Team LeadTata Consultancy Services Sep 2014 - Sep 2015Querétaro, MéxicoLATAM Service DeskTeam Lead with proved experience in customer services, team management and applications support. Gained abilities and skills such as supervisor (Human Capital and SLA's management), Escalations' management and operations metrics. Data requirements gathering, solutions' design and implementation.Working knowledge on more than 100 applications for Latin America, global process and activities.Ability to identify and prioritize incidents and requests.Alaways focused in bring quality services and solutions for customers.
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Service Desk AnalystTata Consultancy Services Aug 2014 - Sep 2014Querétaro, México
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ConsultantGeneración Transformando México A.C. Jan 2014 - Aug 2014San Luis Potosi, MéxicoAnalysis, planning, implementation and productive projects management.Creation, development and implementation of workouts, trainings and workshops.
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Systems AnalystHoneywell Automotive De Mexico Nov 2012 - Nov 2013
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Fop AnalystHoneywell Automotive De Mexico Apr 2012 - Nov 2012
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Monitoring SupportServicio Nacional De Capacitación Y Empleo Jan 2011 - Aug 2011
Dulce R. Education Details
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Instituto Tecnologico De San Luis PotosiTecnología De La Información
Frequently Asked Questions about Dulce R.
What company does Dulce R. work for?
Dulce R. works for Tata Consultancy Services
What is Dulce R.'s role at the current company?
Dulce R.'s current role is Regional Delivery Lead at Tata Consultancy Services.
What schools did Dulce R. attend?
Dulce R. attended Instituto Tecnologico De San Luis Potosi.
Who are Dulce R.'s colleagues?
Dulce R.'s colleagues are Karnam Rahul, Dora Biswas, Mukta Prabhati, Aparna Elayadath, Divya R, Teladala Ravikumar, Yashpal Thatikonda.
Not the Dulce R. you were looking for?
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Dulce R. Manzur
Experta En Incrementar Ventas | Constructora De Ventas Y Servicio Al ClienteMexico City Metropolitan Area -
Dulce Maria Ortiz R.
Biomedical Engineer Experienced In Validation And Project Management Of Qc And Manufacturing Equipment For New Production Lines In Medical Device Industry.Chihuahua, Mexico
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