Greet and welcome clients and visitors and create a positive first impression of the SalonAnswer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming mailSchedule appointments and maintain calendars for a staff of five employees for Nail and personal careMaintain salon’s organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as neededInterpersonal skills to create a pleasant experience for all customers, such as being personable and attentive

● Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction● Built rapport with customers and provided them with high-quality service while anticipating their needs and wants to ensure customer satisfaction● Swiftly and successfully resolved conflict resulting in customer satisfaction● Promoted benefits of store membership, assisted shoppers during the sign-up process and answered questions and concerns regarding

Conducted inventory to order needed materials and supplies.● Operated o ce machines, such as photocopiers and scanners,facsimile machines, voice mail systems, and personal computers.● Compiled, copied, sorted, and filed records of o ce activities,business transactions, and other activities.● Delivered messages and ran errands.● Scanned, faxed, and filed invoices and sales receipts.

● Proactively kept abreast of the product and services to include the latest offerings and sales, to allow for each customer to get the best value on their dollar● Greeted and escorted customers to product racks and shelves to assists with finding merchandise.● Kept signage and merchandise displays organized and up to date,promoting visual presentation standards● Performed cleaning tasks, keeping the store neat and organized.● Operated cash register and POS to process sales transactions andhandle payments.● Alerting management to potential security issues, supportingloss prevention and reducing shrink